Senior Property Claim Examiner

Why Chubb? 

At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. 

Join Chubb for a rewarding career where our core values—excellence, integrity, and respect—guide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world. 

Overview: The Property Claims Adjuster is responsible for managing and resolving residential and commercial property claims by conducting thorough analyses and investigations. This role involves prompt follow-up with insured parties and claimants, evaluating policy contracts to identify coverage issues, and maintaining accurate claims files. The adjuster is tasked with establishing reserves, recognizing recovery opportunities, and ensuring compliance with statutory and regulatory fair claims practices, including identifying potential fraudulent claims.

Locations: We are seeking candidates in Phoenix, AZ

Key Responsibilities:

• Analyze initial reports and promptly reach out to insured parties and claimants.
• Evaluate contract language effectively to identify coverage issues.
• Develop claims files in a timely and accurate manner for thorough investigation and loss analysis.
• Maintain an active file diary to facilitate the resolution of claims.
• Establish and monitor accurate reserves for each claim.
• Identify and pursue recovery opportunities where applicable.
• Comply with all statutory and regulatory fair claims practices.
• Recognize and assess potential fraudulent claims.
• Manage the workflow, outputs, and expenses associated with outside vendors effectively.
• Evaluate claim facts critically and negotiate settlements successfully.
• Build and sustain strong business relationships with both internal teams and external customers.
• Serve as a technical resource and mentor to less experienced adjusters on the team.
• Actively contribute to the achievement of team goals, objectives, and overall results.
• Provide support during workload surges and catastrophe operations as needed, including working overtime during designated events.

 

KNOWLEDGE, SKILLS & ABILITIES: 

• 2 - 4+ years of professional work experience in residential and commercial property claims.
• 2 - 4+ years of customer service experience in a corporate environment required. 
• Claims experience is required.
• Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
• Ability to work effectively in teams and with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.

Desired Skills:

• Exceptional Customer Service Abilities: Demonstrated commitment to providing top-notch service to clients, ensuring their concerns are addressed promptly and professionally. Ability to manage difficult conversations with empathy and clarity while maintaining a positive rapport.
• Proficiency in Investigation Techniques: Strong understanding of investigative methodologies, including how to gather, analyze, and interpret relevant information to assess claims accurately. Familiarity with evidence collection processes and conducting interviews to establish facts.
• Strong Organizational and Time Management Skills: Proven ability to manage multiple claims simultaneously, prioritizing tasks effectively to meet deadlines. Ability to maintain detailed and organized claim files that facilitate quick reference and decision-making.
• Excellent Verbal and Written Communication Skills: Ability to articulate complex ideas clearly and concisely in both verbal and written formats. Proficient in drafting comprehensive reports and correspondence that comply with legal and company standards, ensuring clear communication with clients, colleagues, and vendors.
• Skilled in Negotiation and Reserving Processes: Demonstrated proficiency in negotiating settlements that are fair and equitable for all parties involved. Strong understanding of reserve setting and management to ensure appropriate claim funding throughout the process.
• Innovative Thinking and Problem-Solving Capabilities: Ability to think creatively when faced with challenges, developing effective strategies to resolve issues and optimize claims processes. Comfortable making independent decisions in high