Sr. Director, Global Operations Head (USA)

At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.

We are looking for a Sr. Director, Global Operations Head, General Medicine to join our A-team (hybrid*/remote). As a Sr. Director, Global Operations Head at Allucent, you are responsible for overseeing the General Medicine operational project teams, asset portfolios, customer satisfaction, and continuous improvement of processes within the Clinical Trial Operations (CTO) department. This position controls and monitors the quality and full-service delivery of clinical trial project management activities, all with the sense of urgency expected by Allucent customers.

In this role your key tasks will include:

Strategic Leadership

• Lead and expand the General Medicine therapeutic area, focusing on Allergy, Respiratory, Infectious Disease, Vaccine, Immunology, and Internal Medicine
• Serve as member of the Project Leadership Leaership Team contributing to overall strategic management
• Assess and communicate the therapeutic pipeline and landscape through development and actioning of an annual business plan

Operational Leadership

• Responsible and accountable for the effective and successful delivery of the global General Medicine portfolio
• Monitor and manage operational performance to meet or exceed business objectives

Client Engagement and Relationship Management

• Operate within the established escalation pathway, working to resolve issues with the project director and project team, as needed
• When needed, act as the executive sponsor for projects or portfolios
• Foster strong relationships with clients and stakeholders
• Represent Global Project Leadership in client-facing interactions and negotiations

Business Development

• Partner with BD in the development and procurement of new business
• Is the key PL professional responsible for developing proposal strategy and responding to RFIs, as well as attending relevant bid defenses and securing wins
• Represent Allucent at therapeutic business events/conferences
• Ensure good communication and relationships with current and future clients
• Identify client needs and new business opportunities
• Translate protocol requirements into a clear operational strategy for client engagements
• Review and approve content and costing of proposals
• Translate guidelines, rules, and regulations into clear and usable recommendations
• Identify resources for proposals and bid defenses
• Accountable for maintaining the resource tool to provide full insight into the availability of the team
• Network with local and national agencies for future project development in cooperation with other departments

Team Leadership and Development

• Lead, mentor, and develop a high-performing global General Medicine project management and project oversight team
• Line manage team members, as appropriate
• Promote and demonstrate a culture of collaboration, innovation, and excellence
• Ensure continuous professional development and growth opportunities for team members
• Plan and execute therapeutically-aligned training and development
• For aligned projects, provide ongoing consultancy, coaching, and feedback to colleagues involved in delivery to improve the overall understanding of the client and ability to deliver to the expectations of the client
• Lead by example and encourages team members to develop strong solutions for clinical trial delivery
• Responsible for supervision of departmental and project staff, along with functional communication, including performance feedback
• Support the recruitment, interviewing, and onboarding of new staff
• Demonstrate knowledge of and insight into general business principles and practices, and be able to balance business priorities
• Demonstrate a growth mindset, and approach complex challenges with creativity and flexibility
• Identify, lead, and participate in initiatives to support process and service delivery improvements with the CTO department and across the Allucent business
• Maintain a current understanding of industry trends and landscape

Other

• Directly support CTO Global Project Management sub-department leadership, including responsibilities involving global business and departmental process, as well as initiative ownership
• Contribute to other areas of the Allucent business, as required
• Business travel is required for this position, including possible international travel (approximately 25%)

Requirements