Cloud Administrator for the Division of HPD TECH

Job Description

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
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Your Team:

The Office of HPD Tech leads the agency’s effort to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.

The Office of HPDTech is composed of 7 units: CIO (Chief Information Office), CTO (Chief Technology Office), CPO (Chief Product Office), Budget, Enterprise Architecture, Planning & Compliance, and Information Security.

Your Impact:

As the Cloud Administrator for the Division of HPD TECH, you will work to maintain the infrastructure and functionality of the Agency’s Cloud & Server environments. You will assist clients in installing and accessing various services, while working along with Cloud Administrator to ensure that these services continue to function at the service level agreements for functionailty and availability. You will create, maintain and troubleshoot all parts of the HPD Cloud & Server environments.

Your Role:
Your role will be to assist the HPDTECH Cloud Administrator(s) in all day to day duties including but not limited to what is mentioned in the responsibilities and skills required in this document. You will maintain the Cloud & Server environment, ensure the environment is up to date with all patches and configuration. You will perform troubleshooting on all levels of the environment from Cloud Administration to AVD instances and end user issues. You will create, configure and support Redis Databases for Division of Tenant Resources’ DSAS - Digital Subsidy Automation System. The DSAS solution will be used by the internal DTR staff and external public users in a variety of roles i.e. applicants, tenants, owners, managing agents, PHAs., etc. DSAS should be able to integrate with existing and future internal HPD hosted applications, as well as public-facing websites. As a part of your daily work duties you with liase with the Office of Technology and Innovation (OTI) in provisioning, troubleshooting and configuring server environments.

Your Responsibilities:
- Provision resources and maintain the Cloud & Server environments by building, decommissioning configuring and troubleshooting servers or databases as needed.
- Create, configure and support Redis Databases for Division of Tenant Resources’ DSAS - Digital Subsidy Automation System.
- Examine performance metrics, identify, troubleshoot and correct issues within Server environments to ensure highest possible levels of performance.
- Coordinate with vendors and other internal teams to ensure that any issues are both communicated with department heads and are quickly resolved.
- Meet the needs of the Division of Tenant Resources Data Access needs to ensure Redis environment is configured utilizing its intelligent caching abilities to provide DSAS - Digital Subsidy Automation System access to data in a way that ensures high end user productivity as a result of Redis’ intelligent data caching abilities.
- Manage security for environments by monitoring access requests and reviewing security logs for suspicious activity.
- Maintain and upgrade existing Server environments, components and Operating System’s to ensure optimal performance & up to date patch levels.
- Manage Azure cloud resources, in