Location Support Center Lead

General information

Requisition # R64402 Locations USA-VA-Herndon Posting Date 11/24/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Location Support Center Lead to join our team in Herndon, VA. In this role, you will lead a team of IT support professionals handling incident response, network installations, and project management. As LSC Lead, you’ll use ITIL-based processes to manage and resolve incoming incidents and requests. Your team provides daily Tier 1–2 support for IT infrastructure and mission applications, including issue identification, troubleshooting, and installation.

Responsibilities include, but are not limited to:

• Leading a team with a diverse range of skillsets engaged in providing all aspects of IT Operations support and delivery providing coverage from 6:00 AM to 6:00 PM.  The required shift is Monday through Friday 7:00 AM to 3:30PM. As manager, you will be required to have flexibility to assist both early and late shifts as needed.
• Utilizing ITIL-based processes to manage and resolve incoming incidents, requests, and demands through effective triage, categorization, and remote desktop troubleshooting using system repair tools.
• Supporting all facets of installations, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstations, and communications equipment as required.
• Performing HR duties as assigned, including but not limited to: interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.
• Lending expertise and institutional knowledge to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions and SOPs.
• Supports customer Key Performance Indicators (KPI) required of the program.
• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.

Minimum Qualifications:

• High School Diploma with 11+ years of experience, an Associate’s Degree with 9+ years of experience, or a Bachelor’s Degree with 7+ years of experience.
• Minimum 7 years of experience having direct knowledge of the customer’s operational environment, including (but not limited to) ticketing systems, insta