Community Health Front Office Assistant

Job DetailsJob Location: Adelante Healthcare Goodyear - Goodyear, AZ 85395Position Type: Full TimeEducation Level: HS Diploma from accredited schoolJob Category: Health CarePOSITION SUMMARY

The Community Health Front Office Assistant is responsible for the facilitation of work-flow while acting as the liaison between the community and other clinical and non-clinical staff, entering data in a timely manner and appropriately for each event in Electronic Health Record (HER) or other necessary systems.  The Community Health Front Office Assistant will meet all the expectations outlined in the roles for Front Office Assistant and Senior Front Office Assistant.  This position will serve the CH Mobile Team as the lead for all front office and community events activities. 

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

Inclusion
Nurture
Service
Purposeful
Integrity
Resilient
Engaged

 QualificationsESSENTIAL SKILLS AND EXPERIENCE:
 

Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations) 

Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations  

High school diploma or GED from an accredited institution  

One or more years of front desk experience or demonstrated competency with the skills and abilities of this level 

Ability to multi-task and work effectively in a high-stress and fast-moving environment 

Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication 

Proficient mathematical skills for use in a healthcare setting  

Ability to problem solve in situations both independently or with support from team and/or leadership 

Advanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record) 

Must have reliable transportation that can meet any operational reassignments of the organization during the workday.  If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements 

POSITION REPONSIBILITIES/ESSENTIAL:

Greet all patients and help with questions, or direct them to appropriate person or location 

Responsible for answering community health phone line calls and messages establishing the reason for call and resolving issues or referring to appropriate person 

Maintain and distribute patient documentation in an organized manner 

Accurately enter all patient demographics and all other required information into practice management system 

Obtain patient registration information and enter into computer system 

Identify financial status of patients regarding sliding fee scale, insurance or discounts.  Refers to eligibility as needed.   

Verify third party payer coverage and billing information - insurance, etc. 

Assist with the correction of billing information as needed 

Prepare financial batch daily for processing 

Accurately handle of cash drawer and daily receipts  

Schedules patient appointments for medical providers via the computerized EPM 
Data Entry into EHR or systems as needed

Scan documents into electronic health record 

Knowledge of and participates in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection 

Maintain appropriate level of office supplies, medical forms at work station 

All other duties as assigned (such as translation and travel to other locations) 

Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem-solving skills 

Participate in training and mentoring of new hires  

Work on prior authorizations and referrals for patient required services Competent or knowledgeable of multiple specialties and/or departments Will assist with setting up/tearing down at community events.  

ADDITIONAL POSITION RESPONSIBILITIES/ESSENTIAL  

Problem solves billing issues for peers and patients 

Participate in regulatory reviews, audits and process improvement projects 

Provide staffing for coverage needs as assigned 

Complete communication circle with patients and other customers 

Assist in scheduling patient appointments for community health events

Perform other du