Senior Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Line of Business Job Description:

Wealth Management Operations provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients.   Within WMO, Wealth Management Specialty Operations provides support for Merrill and Private Bank accounts and transactions. The Specialty Asset Management Operations team supports processing, reconciling, and balancing of note/mortgage, vendor, and client oil & gas payments for the Specialty Asset Management line of business and their clients.

Required Qualifications:

• Highly motivated, proactive, curious and a high level of enthusiasm for the Specialty Asset Management offerings (Oil & Gas and Real Estate Accounting)
• Meticulous attention to detail, with the drive to deliver results and willingness to take responsibility for the outcomes are essential for the role.
• Problem Solving
• Decision Making
• Prioritization
• Adaptability
• Process Management
• Continuous Improvement
• Strategic Thinking
• Proficient Computer skills including Word, Excel and PowerPoint
• Highly motivated, proactive, curious and a high level of enthusiasm for the Specialty Asset Management offerings (Oil & Gas and Real Estate Accounting)
• Written Communications and verbal communication skills

Desired Qualifications:

• Relevant work experience preferably Oil and Gas experience that forms a strong foundational knowledge to excel in the role.​

This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid-2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs.