Asset Management - Product Manager Client Experience - Executive Director

Join the Asset Management Product and Experience (AMPX) team to apply your business process acumen, data driven decision making and product development expertise to lead the development of Client Experience products. We are seeking a senior, hands-on product leader, who will refine the product line vision, align the execution roadmap and data dependencies and work closely with partner functions to execute the multi-year vision. 

As a Product Manager on the Client Service Experience team you will be responsible for the development of capabilities for the pre-onboarding, onboarding, and servicing phases of the client lifecycle. In this role you will work with both internal products, used by our client service professionals, and external capabilities, used by our clients around the globe.  As a Product Manager you will lead a team and grasp the business needs and servicing priorities, navigate the existing product landscape and develop the target state vision and strategy for how to achieve it.  The ultimate measure of success will be the delivery of planned capabilities, and you will define those OKRs and work with stakeholders to track and achieve them diligently.

Job responsibilities

• Develop a detailed vision for the CSX product line (Onboarding, AML/KYC, legal agreement negotiation, activity management) including relevant AI catalysts,  and build consensus for the direction with a multi-level governance structure across our global business.
• Partner with Design and Engineering to develop an execution plan, accounting for business priorities, implementation constraints, data availability, etc. Rigorously apply product best practices, and flex where reasonable to create execution momentum.
• Complement a strong product intuition with data-informed evidence to actively manage the product backlog in an agile development environment. Critically evaluate data, information, ideas, and arguments when determining what should be built, and describe what’s needed with well-written stories.
• Maximize your product’s value to the business by marketing it effectively and educating its users. 
• Lead a small, talented team of product managers, upholding standards for product practices, and set motivating objectives for your business stakeholders, Engineering, Design, and Product peers with well-designed OKRs. 
• Oversee and coordinate cross-functional teams to ensure timely delivery of product milestones, manage project timelines, and ensure alignment with our strategic goals.
• Lead frequent updates to C-level Asset Management executives, including the CEO, covering key milestones, progress and challenges. 

 

Required qualifications, capabilities, and skills:

• Track record as a hands-on product manager with demonstrable experience in agile product practices throughout the product lifecycle. Experience delivering AI capabilities in a commercial environment.  
• High data literacy, facility with various sources, analysis techniques, and ability to communicate insights to drive collective decision-making. 
• Understanding of technology trends and desire to incorporate them into useful applications for our business.
• Comfort navigating conflict and genuine appreciation for insights to be gained from opposing perspectives. 
• Organized and effective execution – set and manage expectations, model work ethic, proactively manage efforts across multiple teams, rigorously communicate. 
• Excellent documentation, analytical, and reasoning skills (e.g., adheres to best practices in meeting management, regularly completes tasks and conducts business with minimal supervision).
• Inherent curiosity about how users behave and why, the ability to articulate implications, and advocacy for their needs against inertia.

 

Preferred qualifications, capabilities, and skills 

• Asset Management business experience and/or experience delivering solutions for a Client Service organization.
• UX research or design experience is valued.
• Experience in development of Client Service products is a plus.

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary deter