Clinical Support Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Clinical Support Specialist

                        

Location

Vero Beach

                    

Facility

Indian River Hospital

                     

Department

ITD Division Administration-Information Tech Div

                      

Job Code

001602

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.  

As a Clinician Support Specialist, you will provide initial and ongoing training and support to clinicians for the adoption and optimal use of the electronic medical record (EMR). You will utilize Epic tools and clinical workflows to deliver in-person and remote “at-the-elbow” assistance, serving as a subject matter expert for new providers. This role offers top-tier support, including onboarding new clinicians, providing ongoing guidance to existing staff, collaborating with project teams on initiatives such as AI, and delivering high-level live help desk assistance.

A caregiver in this role works Monday through Friday from 8:00 a.m. – 4:30 p.m., with some schedule flexibility. Occasional weekend work is required, approximately four times per year.

This position requires travel up to 50% of the time to multiple locations within Vero Beach and the Martin Health Care System.

A caregiver who excels in this role will:

• Provide support to clinicians in mastering the optimal use and the maximum utilization of the EMR, including knowledge of the use of applications that work in conjunction with the EMR to manage patient’s care.

• Provide clinician training and support in the classroom, in person at the elbow, or virtually online, in department meetings, in groups and one-on-one; ensuring both the baseline knowledge of EMR use, specific EMR workflow knowledge, changes to existing workflows, and knowledge on new features as they are released.

• Serve as primary contact for learning about clinician’s EMR usability challenges, assisting with EMR workflow knowledge and EMR troubleshooting and EMR workflow issue resolution.

• Identify opportunities for improvement in workflows and work with the ITD teams that design these improvements and the operational teams that implement them to enhance our use of the EMR

Minimum qualifications for the ideal future caregiver include: 

• Bachelor's degree and three years of experience in a clinical setting, preferably in a multi-entity health care system

• OR Master’s Degree and two years of experience

• OR Associate’s Degree and five years of experience

• OR High School Diploma/GED or equivalent and seven years of experience

• Experience typically supported by license in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)

• Strong clinical background and knowledge of patient care setting and clinical practice

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Preferred qualifications for the ideal future caregiver include:  

• Clinical license in RN, LPN, Medical Assistant, Physical Therapist, or Respiratory Therapist

• Experience with clinical information systems or computerized physician order management

• Experience in education/training or human resources development

• Nursing experience preferred but other diagnostic and therapeutic experience acceptable

• Previous experience with Epic or another electronic medical record