Business Listings Success Manager

Why Work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

Job description:

As a Business Listings Success Manager, you will be responsible for working with  and guiding Managed Business Listings clients. You will partner with the clients marketing, digital  and IT teams to ensure successful execution of business listings and optimization of those listings  through claiming, editing and maintaining business listings across various review sites, and ensuring  the most accurate information is displayed. 

You will represent the clients needs and requirements to product management, engineering, customer success managers, and sales to ensure institutional intimacy with the client. You will work  with each client, third parties, and drive time to value across platform investments and work closely  with clients to ensure that they achieve their desired outcome quickly and seamlessly. 

Responsibilities: 

● Prioritized response queue 

● Designated support resource to assist in entity data management 

● Designated support resource to upload images at scale on platform 

● Monitor locations monthly to ensure licenses match and Basic understanding of contract  details 

● Proactive review of actionable listings on a monthly cadence 

● Reputation data audit 

● Manually update a listing on Google, Facebook, etc. 

● Manage photos that need to be uploaded manually to RDC 

● Work with the client on best practices for profile and cover photos on GMB ● Create and link relevant departments 

● Provide consultation on best strategies to increase rank (SEO) 

● Share best-practices and conduct quarterly reviews of work that has been done to increase  visibility and accuracy 

● Ensure full utilization and value proposition of platform investments are realized ● Ensure day today accuracy of Business Listings 

● Partner to understand the unique challenges faced by client to best solve business problems  and achieved desired outcome 

● Build strong working relationships within client to guide projects and outcomes to successful  conclusion 

● Stay actively engaged with internal client teams to ensure achievement of desired outcomes ● Provide feedback to Product Team on ways to improve process and Business Listings  Dashboard functionality 

Required Skills: 

● Strong communication skills (both verbal and written communications) 

● Must have strong working knowledge of MS Office skills (Word, Excel, PowerPoint, Outlook) ● Proficiency and familiarity with social media/sites. 

● Attention to detail, Decision making 

● Open to work in shifts

● Dashboard, editing, maintaining, Verification, review, sites 

● Edit, Maintain, Verify AND Dashboard AND excel 

Qualifications: 

● High school diploma or equivalent required, college experience preferred

● Prior experience in “white glove” customer service preferred 

● Has basic computer skills and proficient in Microsoft Excel 

● Excellent written and verbal communication skills 

● Thrives on providing excellent customer service 

The successful candidate for this job will have strong communications skills, ability to work within a  fast paced environment, and detail oriented while executing with people, process and technology  best outcomes in mind. You must have a proven track record of creating and maintaining strong  trust relationships with enterprise level customers.

When you join Reputation, you can expect:

• Flexible working arrangements.