Regional Vice President, Customer Success and Development (Inside/Small Accounts)

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description:  

Amplify is seeking a Regional Vice President (RVP), Customer Success and Development, Inside Regions and Small Accounts. This role is a senior leadership role on the newly formed Customer Success and Development team at Amplify, responsible for the holistic customer journey across Inside regional accounts and our smallest accounts across regions. This role bridges the gap between commercial account health and educational impact by leading both the Customer Success and Professional Development (PD) Delivery teams. The RVP will support a new, unique portfolio, setting our Digital Success strategy for their high-volume portfolios (~500 accounts), ensuring that small accounts have appropriate, differentiated support leading to an excellent customer experience, and ultimately, driving student impact across the customer journey. 

The RVP is responsible for ensuring a seamless customer lifecycle—from onboarding and high-quality professional learning implementation to ongoing account management, goal achievement, and retention. The RVP, in conjunction with senior leadership, will set the vision for the region, managing a diverse team of Digital Success Managers, Professional Development full time staff, and a network of contingent professional learning specialists. The ultimate goal of this role is to foster a customer-focused culture that drives student outcomes, ensures renewal and revenue growth, and delivers a consistent, "Amplify-standard" experience across all school and district partners. It demands comfort with standardization, prioritization, and automation, at the highest level, at the same time.

The position requires experience in leading large, growing customer-facing teams, a demonstrated track record of understanding and meeting customer implementation needs at scale and across customer types, and a record for successful partnerships.  Additionally, this role requires direct experience designing or operating pooled, tech-touch, or hybrid models for small or high-volume accounts.

Essential Responsibilities:

Strategic Vision and Unified Team Leadership

• Holistic Team Management: Build, mentor, and lead a high-performing, cross-functional regional team comprising Customer Success Managers (CSMs), Digital Success Managers (DSMs), CS/PD Directors, and a network of contingent/contract workers toward outcomes for a high volume of small accounts. 

• Change Management: Lead a large team through an evolving process, tooling, and coverage models utilizing differentiated approaches (pooled/one to many) for various individuals and our smallest customers.

• Vision Setting: Set the strategic direction for regional operations, ensuring alignment between the commercial goals (retention, revenue growth) and pedagogical goals (implementation fidelity, student outcomes) that make up the Customer Success and Development team, specifically scaled supports for high-volume portfolios. 

• Talent Development: Direct the hiring, onboarding, and continuous development of full-time staff and the contingent workforce. Foster a collaborative, high-achieving environment that prioritizes talent retention and capacity building.

Customer Lifecycle Management & Service Delivery

• End-to-End Execution: Oversee the execution of the entire small contract, high-volume post-sales lifecycle. Ensure customers experience a seamless transition from sales to onboarding, receiving high-quality, standardized yet differentiated support and professional development that evolves into long-term partnership and renewal.

• Delivery at Scale: Partner with regional leaders to ensure timely, high-quality delivery of PD services across all customer segments. Ensure standardized professional learning delivery aligned to centralized PD frameworks, optimized for scaled support..

• Retention & Growth: Driv