Customer Service Specialist

Job Summary

The Customer Service Specialist will be a very dynamic and fast-paced role.  This position requires the ability to pivot to different responsibilities including Customer Service, Customer Master, and Installations Support. 

Duties & Responsibilities

• Enter and confirm sales orders placed by phone, fax, or email;
• Resolve customer pricing discrepancies;
• Provide customers with Proof of Delivery;
• Initiate new customer set up;
• Maintain Audit log on Pricing issues; 
• Set up new accounts and customer pricing within Masimo’s ERP system;
• Ensure data consistency between Customer Master data & Pricing data in Masimo’s ERP system and other systems;
• Support sales force and internal team members for samples and supplies;
• Generate sales orders for equipment and systems installations for new customer sales contracts. Review contracts and other correspondence with sales teams to ensure that all terms and conditions are accurately captured in the sales order;
• Manage consignment inventory shipments and routinely reconcile consignment inventory to correctly reflect physical inventory at customer site;
• Special projects as assigned.

Minimum Qualifications

• Minimum 2 years customer service experience in an instrument company (medical devices preferred).
• Experience with manufacturing, factory service, and distribution.
• Must possess excellent organizational, communication, and writing skill.
• Must have good computer/PC skills and possess basic skills with MS Office Suite (e.g., Outlook, Word, and Excel).

Education

High school diploma.  Bachelor’s degree preferred.

Compensation: The anticipated range for this position is $20.00 to $25.00 per hour. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education and experience.

Physical requirements/Work Environment 

This position primarily works in an office environment. It requires frequent sitting, standing, and walking.  Daily use of a computer and other computing and digital devices is required.  May stand for extended periods when facilitating meetings or walking in the facilities.  Some local travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required. 

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods.  Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.

For over thirty years, Masimo has been expanding the boundaries of noninvasive monitoring to improve patient outcomes and reduce the cost of care. Today, Masimo delivers a portfolio of hospital-trusted monitoring solutions to help increase patient safety, health, and wellness in the hospital and at home. When you join our team, you’ll be part of a culture that’s driven by passion, challenging the status quo, and making an impact in the lives of others.
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