Customer Lifecycle Project Manager

 

Work Location Type: Remote 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 

Position Details:

Reporting to the Sr. Manager, Customer Lifecycle Project Manager, you will guide the organization through the contract deal formation process to create profitable agreements focused on what our customer's value and are willing to pay for. We do this through partnering with multiple Centers of Excellence to improve the process and gain alignment. Our primary activities include project management, compliance monitoring, deal development and guidance.

You Will:

• Lead the contract deal formation process by engaging with the sellers at the start of an opportunity for the organization. As a key component of the sales process, the Customer Life-cycle Project Manager is responsible for the structuring and compliance monitoring of customer opportunities. This includes:
  • Lead Opportunity Assessment based on experience of services, solutions, resources and respective costs. Facilitate Detailed Deal Analysis to determine operational and financial viability of solutions developed through the Opportunity Assessment Phase Engage appropriate functional resources and coordinate all proposal development, market basket pricing and contractual documentation required to support sales efforts. Project manage every deal to ensure customer deadlines are met. Conduct win/loss review of each opportunity for process improvements
  • Provide insight and guidance in determining the financial and operational viability of an opportunity based on a deep understanding of enterprise business services, capabilities, processes and industry specific knowledge and experience.
  • Monitor customer compliance against original commitments and interface with sellers regarding shortfalls on performance and opportunities for improved revenues and profit. Assess actual customer activity and suggest deal revisions to bring acceptable returns.
  • Train new sellers on the contract deal formation processes and compliance assessment, methodologies, procedures and the measurements available to evaluate their performance.
  • Provide status reports that document management information and important leanings for aligned leadership teams.
  • Conduct knowledge transfer with the Customer Enablement Team after notification of winning bid. Participate in the implementation planning phase as a subject matter expert.
  • Maintain records of opportunities, success factors, loss factors, and historical barriers.
  • Serve as a trusted advisor to sales team by providing alternative solutions to barriers that allow the seller to manage customer expectations.
  • Partner with multiple centers of excellence (Finance, Legal, Pricing, Strategic Relations, Sales)

You Have:

• College degree (B.A./B.S.), MBA preferred or 4 years of equivalent business experience
• Field(s) of Study: Sales, Marketing, Communications, Finance, Operations Management
• Must have and demonstrate the following competencies:
  • Prior success in making quick accurate decisions with limited information
  • Facilitation skills
  • Prior success in negotiation
  • Knowledge of industry, product categories, legal terms and conditions
  • The ability to travel to interface with internal customer team
  • Strong working knowledge of Excel, Access, SAP, and SalesForce

 

Compensation: 

This position is salaried and will pay between $85,300. and $142,200. with 10% bonus eligibility target

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual