Strategic Account Director

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Job Responsibilities:

Strategic Account Director is responsible for leading a team and a portfolio of clients, focusing particularly on the growth and retention of both client revenue and team members.

As this is a leadership role, a Strategic Account Director also has a responsibility to input into the direction of the agency, sharing and leading initiatives that will benefit the agency as a whole, not just the team that they directly manage.

MAIN TASKS & RESPONSIBILITIES

The following is a non-exhaustive list of accountabilities and responsibilities of a Strategic Account Director: 

 

·         Lead the cross-channel strategy and implementation planning for our largest (often international) clients.

·         Own the production of insights decks for use across Sales, Marketing and Account Management.

·         Own the production of pitch decks for new business opportunities.

·         Proactively manage the delivery of work by mid and junior level members to maximise output 

·         Motivate and manage a team, develop their capability and support career development 

·         Focus on the growth and retention of revenue and proactively address any revenue opportunities and risks.

·         Ensure commercial viability of all clients within your client portfolio, taking the necessary action to address those that aren’t viable.

·         Own senior client stakeholder relationships, beyond day-to-day contacts

·         Directly input into the direction of the agency by sharing and leading on initiatives that will benefit the agency as a whole

·         Support in product development to generate entirely new revenue streams

·         Be a positive role model, lead by example and champion the work our agency does and the direction that we are headed.

·         Seek out partnership opportunities with e.g. suppliers and other agencies.

·         Retain all relevant certifications.

·         Travel is expected for face-to-face pitches and client meetings.

REQUIREMENTS

Experience:

• We would expect a minimum of 8+ years’ experience running media across Search, Social and Programmatic platforms for clients in multiple markets.

• Must be able to demonstrate cross-channel strategic thinking and be comfortable planning media across multiple markets and platforms.

• Proven client service experience – ability to build relationships with Senior Stakeholders (including C-Suite) to unlock growth opportunities and/or resolve escalations.

• Be known as a “thought leader”.

Key Competencies Required:

• Shows strong ability to manage delivery of projects, planning time and resource to deliver the best results for a customer.

• Regularly adds value with custo