Temporary Appointment: Knowledge Management Assistant, GS-5, Communications Stream in Business Performance and Modernization Section, UNICEF Global Shared Services Centre, Budapest, Hungary

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre | UNICEF  and check this Working for UNICEF’s Global Shared Services Centre - YouTube

How can you make a difference?

As part of its ongoing evolution, the GSSC is piloting a Remote Support Hub (RSH) model to provide location-independent operational, human resources and administrative services to small Country Offices. UNICEF GSSC is looking for an individual passionate in creating, maintaining and updating the shared knowledge for the Remote Support Hub), ensuring clear structure, human-centered design and ease of navigation in UNICEF’s knowledge platforms (SharePoint, ServiceNow) to improve the user experience.

Summary of Key Functions and Accountabilities

1. Knowledge repository management and documentation
2. Process capture and SOP development support
3. Knowledge sharing, internal communications and learning support
4. Data, reporting and service improvement support
5. Coordination and general support

For detailed key functions, accountabilities and related duties/tasks please check the Job Description

To qualify as an advocate for every child you will have…

Minimum requirements:

Education:

• Completion of secondary education (i.e. high school diploma) is required, preferably supplemented by technical or university courses related to the work of the organization.
• University-level courses in information management, business administration, communications, social sciences, HR, public administration, or a related field are an asset.

Work Experience: 

• A minimum of five years of experience in knowledge management, documentation, administrative support, programme/operations support, or information management is required.
• A completed BA degree from an accredited institution qualifies as 3 years’ experience and will be counted towards the minimum work experience requirement. Master’s degree will be considered with an additional two years of relevant work experience.
• Proficiency with MS Office applications (Word, Excel, PowerPoint) and collaboration platforms is required.
• Experience supporting document repositories (SharePoint/Teams/Google Drive), SOPs, or internal communications is an advantage.

Skills: Interpersonal Skills: Courteous, patient, and effective in working with diverse colleagues across cultures.

Capabilities Required: Project Management, Collaboration, Problem Solving, Digital Dexterity

Language Requirements: Fluency in both spoken and written English is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset

Internal applicants from the GSSC are required to complete the Learning Path corresponding to their current level before applying for another position. Additionally, they must attach a snapshot of the completed path to their applications. Applications that do not meet these two minimum requirements will not be considered. For further details o