At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This multi-faceted role will support the Structural Heart business strategies and physician relations projects following AdvaMed and Business Conduct Standards. This role will provide a world-class level of customer service on a day-to-day basis that represents Structural Heart Professional Relations as a partner with key stakeholders including: the office of medical affairs, clinical research, research and development, medical education, marketing and market development. This role will collaborate closely with Medtronic senior leaders and cross-functional business partners and is primarily accountable for the overall program management of the Structural Heart Advisory Board activities.

A Day in the Life

 

·         Develops, maintains, and enhances the company's image with thought leaders/high profile individuals and/or groups.

·         Plans, coordinates and executes strategic advisory services, executive meetings and strategic enterprise events.

·         Develops, fosters, and maintain key customer relationships with healthcare professionals, strategically aligned with the business to increase market access and development opportunities and to aid in the education of other healthcare professionals.

·         Develops concepts and aligns programs with market, product, and brand strategies.

·         Leads functional teams and projects through influence, serving in a program manager role accountable for budgeting, timeline development, task delegation, process mapping, documentation, scheduling, calendaring, logistics planning, meeting facilitation, metric definition and reporting

·         Anticipates cross functional partner and customer needs; proactively develops solutions to meet them while serving as a key resource on complex and/or critical issues.

·         Monitor current programs and engagement processes identifying and encouraging program refinements by researching and proposing innovations to increase efficiencies, augment use of technology, increase customer satisfaction and/or enhance experiences.

·         Partner with SH physician relations team to maintain Thought Leader status and activities.

·         Monitor and enforce all standards and regulations in the Medtronic Business Conduct Standards as they pertain to customer events and visits.

·         Identify necessary customer contracts in compliance with Medtronic and state regulations and facilitate their execution and maintenance.

·         Ensure timely payment to all contracted physician partners.

·         Assure compliance with all Medtronic processes and policies.

·         Responds to outside requests for samples, literature, and general information.

·         Other duties as assigned.

 

Qualifications

Must Have: Minimum Requirements

·         Bachelor’s Degree

·         7+ years’ experience in a Physician Relations, Training, Field Support, Meeting Planning or Program Management role or 5+ years with an advanced degree.

Nice to Have

·         Experience developing program plans and collaborating with C-suite stakeholders

·         Healthcare knowledge and/or experience

·         Experience in customer interactions and education experiences