BALENCIAGA Sales & Client Advisor | Forum Shops Las Vegas

Summary

We are currently seeking a Sales & Client Advisor who will report to the Store Director.

YOUR OPPORTUNITY

The Sales & Client Advisor significantly contributes to the store sales, by providing Balenciaga signature to all clients, supporting the management team, and representing Balenciaga brand and image. S/He embodies Balenciaga behaviors and engages clients.

Job Description

HOW YOU WILL CONTRIBUTE

 

A BUSINESS DEVEOPER

 

·        Achieve sales targets, quantitative and qualitative goals and KPIs

·        Deal with and report all situations regarding client requests and complaints to the Management Team

·        Provide high quality feedback regarding clients to the Management Team

·        Closely work with stock team to ensure product availability and meet client requests

·        Keep informed on market, fashion trends and business environment

 

A BRAND PROMOTER (CLIENTS)

 

·        Inspire clients by embodying the Balenciaga behaviors

·        Ensure seamless execution of the omnichannel client journey

·        Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed

·        Give tailor-made advice, listening clients’ expectations and answering requests

·        Maintain display and organization of all areas respecting the visual merchandising standards

·        Execute product presentation guidelines

·        Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values

·        Create and update client portfolio and follow up through Luce app

·        Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance

·        Follow the guidelines provided by HQs regarding the client journey and loyalty program

 

A TEAM PLAYER

 

·        Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork

·        Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach

·        Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals

·        Participate in achieving sustainability goals

 

A PROCESS SUPPORTER

 

·        Process client transactions at the cash desk (in-store and distant sales, M-xstore)

·        Promote and execute omnichannel services in store

·        Receive and process store deliveries

·        Prepare and organize deliveries and shipments to clients

·        Execute and follow up of all processes related to Retail Excellence (front, back of house and team)

·        Contribute to front and back of house operations (stock control and inventories)

 

WHO YOU ARE

 

·        Relevant previous sales experience with a minimum of 2 years

·        Good digital and IT skills, including MS Office

·        Product sensitivity and a strong market and fashion trends knowledge

·        Good general culture level

·        Good listening ability

·        Adaptability, reactivity, natural curiosity, and authenticity

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