Credit Specialist

Reporting directly to (Director of credit & Collections) within the Credit &Collection department, the Credit specialist provides a vital role in validating and processing credit requests received by Sales, Credit & Collections, Customer Service, and the Returned Merchandise (RMA) team. This person provides the necessary research and communication regarding the final credit posted to a customer’s account.

Responsibilities:
• Assist in completing the Returned Merchandise (RMA) process by issuing credit memos in a timely manner.
• Support Customer Service and Credit & Collections with Credits related to Customer discrepancies.
• Perform reconciliation of Credit Card accounts to assist collections.
• Support the onboarding team by setting up new account profiles.
• Meet established processing requirements for the month-end, quarter-end and year-end accounting close schedules.
• Work effectively with others in a team environment to accomplish goals and to identify and resolve problems.
• Exhibit and adhere to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon work schedule. Fully present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

Requirements:

▪ High School diploma or GED is required. Associates degree or higher is preferred.
▪ Minimum 1-2 years of experience in Accounting, Credit & Collections.
▪ Demonstrated analytical and reasoning skills.
▪ Strong organizational skills and ability to work well under stress.
▪ Ability to prioritize and complete tasks efficiently.
▪ Experience with Enterprise Resource Planning (ERP) system is highly desirable.
▪ Proficient with Microsoft Office products, including Word, Excel and Outlook.
▪ Strong verbal and written communication skills are required.
▪ Experience in distribution or manufacturing is preferred.
▪ Experience working in a team environment is required.

We Provide:

• Competitive compensation plan
• Competitive Medical, Dental and Vision Benefits
• Company provided Life Insurance and Short-Term Disability
• 401(k) Employer Match
• Generous Vacation and Paid Time Off Programs
• Closed on all major holidays
• Team Member discounts on Visual Comfort Products

Compensation Range: $21.00 - $25.00 per hour based on location and experience

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Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.