Director, Enterprise Solutions Program Management

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

The Director of Program Management for Enterprise Custom Solutions is responsible for steering end-to-end programs centered around both products and processes, drawing upon extensive program management expertise and established methodologies. The Director will have a solid understanding of business requirements and priorities and operate within the established framework of roles & responsibilities to deliver new Solutions that meet the needs of large Enterprise Customers. The Director will be adept at facilitating discussions focused on bringing solutions to market while supporting the needs of Legal, Operations and Finance teams. The Director should be able to oversee Program Manager work, develop and train Program Managers while upholding program management standards and methodologies.

Job Description

Core Responsibilities

• Provide program management expertise by leading programs and guiding Program Managers to deliver Solutions that address the needs of Enterprise Customers
• Engage internal and external stakeholders through the delivery of programs and management of team of program managers. 
• Develop cross functional plans, objectives, and strategies to achieve organizational goals and efficiencies
• Lead multiple teams through requirements gathering and execution
• Ensures people are meeting goals and deadlines and helps escalate issues as needed
• Responsible for setting goals, timelines, scheduling working sessions
• Holds the team accountable to timelines and project plans
• Effectively understand and interpret risks and issues related to the programs and needs of the business in delivering programs.  Use mature judgement to escalate risks or issues to leadership when needed
• Assess impacts to processes, personnel and budgets as part of the Program analysis and delivery objectives
• Work across the Business Services organization to continuously improve business processes and program management delivery processes
• Serve as the source of truth on delivery commitments and ensure all parties are on the same page regarding objectives and definition of success.
• Acts as an internal consultant understanding business needs, converting into business requirements.
• Streamline the generation, development, and communication of new ideas to gain visibility, accountability, and revenue generation.
• Align with relevant stakeholders and experts, new product and solution investigation, vetting, and cost-benefit analysis.
• Provide key stakeholder visibility and ensure stakeholders can track and effectively manage and forecast the demand for a highly complex portfolio of products and services.
• Participates in client specific Quarterly Business Reviews (QBR) and other customer meetings to align current client priorities and potential new opportunities.
• Monitors and ensures quality of program deliverables.  Works with core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs in the field through trials and controlled customer deployments.
• Partner with external vendors and other organizations as needed to ensure they are supportable for the program to be deliverable. 
• Presents data in the form of formal briefings, project update meetings, and written, electronic, and graphic reports.
• Coordinates with other work streams, projects, and initiatives, which may affect successful completion of initiatives/priorities in the Enterprise Solutions Strategic Plan.
• Actively participates in the Deal Review Board meetings and with the proposal response team to complete Enterprise Solutions related responses on an as needed basis.
• Leads solution planning calls and meetings on a weekly basis
• Provides input to risk management and contingency planning and solutions and/or options for executive management. 
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, vari