SaaS Operations Administrator

Who We Are

Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, Our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.

Description

The Saas Operations Administrator in the IT Services department leads the operations of applications at Verily. This role will focus on improving application services for the business, along with assisting the implementation of new applications to help grow the business, strategically increasing SaaS application use and growth. New feature requests are handled both in this department and by partnering with IT Engineering. This is an exciting opportunity to understand and implement the needs across a wide portfolio of applications and departments.  

Responsibilities

• Work with the SaaS Manager along with IT Engineering and IT Business Relationship Managers to implement new applications and features. Work with Business and IT Leaders to create, maintain and update strategy for SaaS application use. 
• Create actionable detailed plans on support levels for applications while maintaining operational and support guides for the various applications.
• Work with the IT Support organization to delineate support responsibilities between IT Support Services and IT Services.
• Ensure that SaaS configurations abide by company policies, including  security policies, data privacy policies, and user access policies.
• Maintenance of SaaS Application environments: permission configurations, troubleshooting, performing back ups, monitoring usage, and auditing activities. Analyze existing SaaS application environments and suggest improvements or new functionalities.  

Qualifications

Minimum Qualifications: 

• At least 5 years of experience with administering and supporting a wide variety of applications such as Google Workspace, Okta, Atlassian Suite, and Slack.
• Experience with automations and integrations between applications. Integrating SSO/SAML with applications.
• Working with 3rd parties on building and deploying applications.
• Experience with scaling SaaS first environments & Application Migrations.

Preferred Qualifications: 

• Ability to adapt to the changing application landscape as the business adds and removes applications.
• Understanding basic security principles such as data protection and information security.
• Understanding of Project Management principles and Governance, Risk Management and Compliance requirements.
• Documenting the business’ needs and working with the various IT departments on timely project delivery.
• Create detailed documentation, such as runbooks, for the support team to use for regular support and incident management.

The US base salary range for this full-time position is $104,000-$160,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

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Why Join Us

Build What’s Vital.

At Verily, you are a part of something bigger. We are a diverse team of builders innovating at the intersection of health and technology—united by a shared spirit of curiosity, resilience and determination to make better health possible for all. This builder mindset means your fingerprints will be on the work that shapes the future of health. Fulfilling our precision health purpose starts with the health of our Veeps (what we call our employees), which is why we offer flexibility, resources, and competitive benefits to support you in your whole-person well being. We believe diversity of thought drives innovation—we unite the brightest minds, and encourage all Veeps to bring their lived experience to work with them.

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