Winter 26/27: Athletic Club Front Desk Agent

Job Title: Athletic Club Front Desk Agent

Job Status: Seasonal

Compensation and Benefits:

• Compensation: Proposed hiring rate of $18.50 to $19.80+, actual pay will be adjusted based on experience.

• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc) also available. 

Job Summary:

Perform tasks involved in the day-to-day operations of the athletic club front desk, insuring the highest degree of customer satisfaction

Essential Duties and Responsibilities:

• Greet and check in/out members and guests in a friendly, helpful, and welcoming manner. 

• Verify club status for lodging guests and membership status for all members. 

• Interact with members and guests in a warm and friendly manner. 

• Offer clear directions including use of locker key and location of locker rooms, pool, and cardio equipment to all lodging guests. 

• Provide exceptional guest service by insuring a friendly and welcoming atmosphere for members and guests. 

• Maintain key security and coordinate dispensing of lockers. 

• Maintain an organized pro shop, front desk, storage room, and lobby area. 

• Monitor towel bin and locker room cleanliness. 

• Maintain a fully stocked towel supply. Fold towels as needed. 

• Wipe down weight equipment daily; clean racquetball courts as needed. 

• Price and sell pro shop merchandise. 

• Assist the front desk foreman in maintaining a fully stocked pro shop. 

• Up sell massage & facials. 

• Schedule and coordinate massage, facial and racquetball court appointments accurately. 

• Open and close club, performing all procedures outlined in the front desk operations manual. 

• Monitor and secure adequate front desk and operations supplies. 

• Complete daily sales report accurately, reconciling cash, receipts, and a $200 bank. 

• Report maintenance needs, member/guest comments and concerns to appropriate manager or supervisor. 

• Demonstrate a willingness to function as part of a team. 

• Be available to work a flexible schedule throughout entire employment including holidays.  

• Assist foreman, club supervisor in training new front desk personnel.  

• Assist foreman, club supervisor and manager with special tasks and assignments as needed, such as organizing member contests or updating bulletin boards. 

• Promote open and positive lines o