Full Time Front Desk Agent

Description

The Hilton Austin Airport is a recently renovated, full-service hotel located in the historic Air Force command building on airport property. As Austin’s gateway hotel, we pride ourselves on delivering exceptional hospitality in a unique setting. Managed by Prospera Hospitality, a forward-thinking hotel and restaurant management company, we are committed to sustainability and innovation in the hospitality industry.  

We are seeking a friendly, detail-oriented, and reliable individual to join our team as a Full-Time Front Desk Agent. The ideal candidate will have prior experience in a hotel setting. Proficiency with the Property Engagement Platform (PEP) will be a plus.

Requirements

•  Warmly greet and check guests in and out efficiently using the PEP property management system.
• Manage and process guest reservations, modifications, and cancellations accurately within the PEP system.
• Handle all financial transactions, including processing payments, verifying credit cards, and ensuring accurate end-of-shift cash/credit balancing.
• Answer phone calls, route them appropriately, and provide information about the hotel, services, and local attractions.
• Act as the main point of contact for guests, promptly and professionally addressing all inquiries, requests, and complaints to ensure a positive stay.
• Maintain an organized and clean front desk and lobby area.
• Collaborate effectively with housekeeping, maintenance, and other departments to ensure smooth operations.
• Record pertinent guest information, issues, and shift activities in the logbook for review by management.
• Adhere to all hotel policies, brand standards, and security procedures.

Qualifications:

• High school diploma or equivalent.
• Minimum of 6 months of front desk or hospitality-related customer service experience is strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• Professional appearance and demeanor.
• Ability to remain calm and professional under pressure.

Physical Requirements

• Ability to stand/walk for extended periods.
• Lift up to 30 lbs.
• Smile and engage with guests consistently.

Why Join Us?

• Be part of a unique hotel experience in a historic setting.
• Work with a team that values sustainability, teamwork, and guest satisfaction.
• Opportunities for growth within Prospera Hospitality’s network of properties.

Ready to bring your energy and hospitality skills to our front office? Apply today and become part of the Hilton Austin Airport team!