ECH System Technologist - US REMOTE

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

NOTE: This position is a remote position and candidates can be located anywhere in the US with an access to a major airport. This position requires 75% + of travel.

Overview:

The Emergency Call Handling (ECH) System Technologist will report to the ECH System Technologist Manager. The System Technologist is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola’s ECH solutions.

The System Technologist may also provide consultation to both internal and external customers on complex solutions being deployed in the field.

Responsibilities include:

• Performs system configuration for all supported and assigned ECH solutions

• Performs site verification testing prior to cutting a site into a production environment

• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment

• Documents all changes to the solution that may occur during the implementation phase of the project

• Ensures that installation/quality issues are resolved in a timely and efficient manner

• Ensures that project-specific documentation is stored as appropriate

• Participates in the development and approval of Methods of Procedure

• Participates in pre-contract oral presentations and customer negotiates as required

• Maintains subject matter expert skills

Preferred Skills:

• College Degree in Engineering, IT, Software Engineering, or Technology

• 3+ plus years of deployment and integration of complex IP products and systems

​Experience with installation, administration, and troubleshooting of: 

• Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+

• Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016

• Server Operating Systems, specifically Windows Server 2008 R2, 2012 R2 and 2019

• Workstation Operating Systems, specifically Windows 7 & 10

• Linux 

• Network Switches, preferably with Cisco IOS

• Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate

• Server hardware / Workstation hardware

• Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred

• Exercises judgment in the selection of methods and techniques for obtaining solutions

• Ability to work collaboratively with regional and territorial management.

• Ability to effectively communicate with relevant peers and senior stakeholders. 

• Ability to apply critical thinking skills to solve problems and make decisions

This position requires 3 years of technical or engineering experience, 5 years of technical or engineering experience is preferred.

NOTE: This position is a remote position and candidates can be located anywhere in the US with an access to a major airport. This position requires 75% + of travel.

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Basic Requirements

• High school diploma or college degree in Engineering, IT, Technology or similar technical discipline AND 3+ years of technical or engineering experience

• Legal authorization to work in the U.S. indefin