Box Office Attendant

ABOUT THE BRAND 

The Rooftop at Pier 17 sits five stories above the East River, offering some of the most iconic views in the city. Known for its dynamic programming and sweeping open-air layout, it has become one of New York’s top outdoor concert venues. The space hosts a wide range of events, from headline tours and cultural festivals to workout classes. The lineup spans over 60 acts each season, including artists like James Arthur, Barenaked Ladies, Pink Martini, and the ever-popular NYC Reggae Fest. 

Designed to support both casual and elevated experiences, the rooftop includes turf lounges, fireplace seating, private cabanas, and branded zones like the Chase Sapphire Lounge and Patrón Patio. We welcome a wide mix of guests: locals, tourists, concertgoers, groups celebrating milestones, and visitors simply looking to soak in the skyline. With a 3,500-person capacity and flexible layouts, we’re built to deliver seamless service on both quiet afternoons and sold-out nights. 

About The Role

We are seeking a friendly, organized, and customer-focused Box Office Attendant to join our team at Seaport Entertainment Group. As a Box Office Attendant, you will be responsible for selling tickets for our venues which include concerts, baseball games, and events. Providing excellent customer service and ensuring smooth operations during ticket sales, you will play a key role in creating a positive experience for our guests while accurately handling transactions and providing information about upcoming events. 

What You Will Do 

• Sell tickets for games, concerts, performances, and special events through the box office counter. 

• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with ticket purchases in a friendly and professional manner. 

• Inform customers about upcoming events, pricing, seating options, and any special promotions or discounts. 

• Accurately process cash, credit, and debit transactions, and ensure proper handling of all payment methods. 

• Use ticketing software to process sales, issue tickets, and update event availability. 

• Manage the will-call process, ensuring tickets are correctly prepared for pickup. 

• Address and resolve customer concerns related to tickets, seating, or events in a timely and professional manner. 

• Keep accurate records of all transactions, ticket sales, and customer interactions. 

• Collaborate with other box office attendants and staff to ensure smooth event-day operations. 

About You

• 1+ year's experience in customer service or a ticket sales environment is preferred. 

• Strong verbal and written communication skills with the ability to interact effectively with customers and staff. 

• Accuracy in processing transactions and handling customer information. 

• Comfort with ticketing software and basic computer skills, experience with AXS a plus. 

• A friendly, approachable demeanor and a commitment to providing excellent customer service