Fraud Assistant Manager, Full-Time, Hybrid Marlborough or Chelmsford MA

Schedule

Monday-Friday 8:00 am - 5:00pm 

What You’ll Do

Summary/Objective:

The Fraud Assistant Manager is responsible for helping coach and develop staff to be successful in their jobs and to assist the Fraud & BSA Manager in performing and overseeing the daily operations and key functions of the Fraud Detection and Fraud Investigations functions.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Support the development, implementation, and continuous update of fraud policies and procedures.
• Assist with assuring Fraud Team's compliance with all applicable laws and regulations.
• Collaborate with business areas across the credit union to understand products and services and develop and implement controls and safeguards consistent with credit union objectives.
• Define long term strategies to ensure that appropriate fraud detection, prevention and investigation tactics and solutions are in place to mitigate fraud losses without negative impact to member experience.
• Coach, mentor and provide formal performance feedback to direct reports and indirect reports to facilitate continuous growth and development
• Monitor fraud related member service issues via DCU’s complaint process and work with necessary departments and entities to resolve and respond to complaints
• Maintain awareness of current regulatory requirements and changes and research, resolve, document, and report risk events stemming from process and control breakdowns and policy exceptions
• Support and assist Fraud & BSA Manager in overseeing relevant daily operations

• Complete all required Bank Secrecy Act related training annually and maintain an ongoing in-depth knowledge of DCU BSA policies and regulatory requirements
• Perform other duties as assigned.

What You’ll Need

• Bachelor of Science degree preferred
• Minimum of two years of management experience
• Strong supervisory skills
• Previous experience in the field of financial risk management

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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