Assistant General Manager

Description

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.

· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

· Facilitate department meetings to ensure 100% communication throughout all hotel departments

· Participate in the preparation of the annual hotel budget.

· Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.

· Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk , housekeeping and engineering.

· Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above. 

· Establish and maintain cost control systems for monthly ordering in relation to the checkbook.

· Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. 

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software. 

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to assist with the design and preparation of statistical reports and presentations as needed.

· Ability to accurately report information. 

· Ability to assist with various accounting department tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings. 

We are an Equal Opportunity Employer. 

Requirements

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

Other duties may be assigned. 

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have exceptional mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

Additional language ability preferred.