Director, Delivery Leader

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role requires working Arizona Time (AZT) or Pacific Standard Time (PST) hours to align with business needs.

This role will work a hybrid schedule coming into the Columbus, Ohio, Des Moines, Iowa, or Scottsdale, Arizona office 2 days (Wednesday & Thursday) per week. Remote internal associates may also be considered.

This Director, Delivery Leader supports Nationwide Pet and reports to the Pet BSA Leader.  The pet insurance market is growing fast with premium growth averaging above 20% and more carriers are coming online.  To compete in that market the Pet strategy is to diversify products and channels while modernizing its digital chassis.  Technology is key to delivering on the business strategy.  We are looking for a strong leader excelling in people leadership, program/project portfolio management, and fostering strong business partner relationships.

The Director, Delivery Leader will have responsibility for:

• Delivery: Activate a modernized digital chassis, enable expansion of sales channels, and launch major projects for our business partners.  Provide oversight and guidance in business and technology projects to ensure that business outcomes are achieved.

• Hiring and developing Delivery Leaders who manage work efforts. Ensure all Delivery Leader resources have an understanding and training to execute projects aligned with Nationwide's current technology trends and Pet’s business strategy.

• Partner Relationships – Work to establish a portfolio view of Build projects at each business unit level and share data on a monthly level at the portfolio review sessions.

• Work with the Technology leadership team to mitigate and resolve risk and issues across the project portfolio; improve processes and implement new ideas.

Ideal candidates will have:

• Strong communication skills – Ensure that business partners understand delivery status (people & financial resources, schedule), along with risks and issues. Proven ability in turning ambiguity into clarity.

• Planview and Jira skills – Understanding and utilization of project management tools.

• Partner relationship skills –Frequent touchpoints to ensure that business outcomes are met; obstacles are being managed.

• Strong leadership skills – As evidenced by highly engaged associates and development of those associates.

• Strong financial management & acumen – Ensure accuracy in the business partner financials and be able to understand/manage the risks/issues associated with delivery.

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Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Delivery Leader you’ll be responsible for delivering value and outcomes. Delivery leaders are expected to have an end-to-end vantage point on delivery, manage dependencies, remove blockers, engage partners, manage financials, maximize vendor relationships, and enable an iterative delivery of value. You will need to keep pace with software delivery and organizational change methods and tools. Delivery leaders should also understand relevant Financial and Agile/Lean/DevOps tools and techniques.

Job Description

Key Responsibilities: 

• Responsible for the End to End management of associates including but not limited to performance management, salary planning, training, development, workforce planning, hiring, and disciplinary actions; and attracts, hires, engages and develops the team through impactful recruitment, coaching and feedback.

• Accountable for the delivery of expected business outcomes, realization of benefits as outlined in the business case, drives incremental value, drives incremental planning, and