Quality Customer Service Techn.

• Interacts with production operators and team leads and can escalate issues to Production Supervisors and QMPP

• Responsible of overseeing all QC activities across their area in the plant in a daily basis Writes ePCA's and eQA as needed 
• Conduct containments and purges when quality issues are identified
• Ensure required shopfloor documentation is properly filled out. (travel tags, checklists, etc.)
• Provide detailed pass downs with effective communication at end of shift

• Good product knowledge of processes and routing 

• Excellent knowledge of QCMS and Hold Tags 

• Can assist in preparing for external audits by verifying documentation on production floor is current and approved 

• Advanced knowledge of IPC Standards 

• Can provide feedback to process and supplier quality engineer on line quality issues. 

• Must be able to fill in as needed in any of the other QC positions across the plant 

• Ensure that all QC checks/activities across their area in the plant (North/South Building) are being completed, and quality issues are properly escalated when needed 

• Provide support to other QCs when needed, containments, pack inspections, sorting activities etc. 

• Ensure that all personnel are following the proper procedures to produce a quality product 

• Must be able to lead root cause investigation and work with manufacturing engineering, quality engineering, and production as necessary to identify areas and assist in providing resolution 

• Able to communicate clearly and present data to engineering and management when needed 

• Employs various problem-solving techniques to drive problems to permanent corrective action 

• Audit production documents and revise as needed 

• Performs random line audits and inspections and follows up on nonconformances if any found 

• 5S Area Leader, Facilitate 5S improvements in the area 

• Must be able to work together with cross-functional teams when solving quality-related issues 

• Performs all work in accordance with established safety procedures 

• Usually works on all shifts (same with the shift plan of the manufacturing line). 

• Follow Quality Policy 

• Technical compliance of VT Rules 

• Comply with ESH, LEAN and 5S rules, etc. 

• Familiar with VT QMS, esp. Job-related rules include production restart, PokaYoke - Jidoka, structured problem solving, etc. 

• Familiar with Tools: MES/CAM/QCMS/PARTS FINDER

• Ensure approach of structure problem solving in Shopfloor area, by coaching of SPS basics. 

• Support in projects to improve the quality performance in manufacturing line 

• Ensure quality by authority to stop production 

• Stop production line in case quality requirements are not fulfilled and ensure corrective actions be defined and verified. 

• In case of deviation, non-conformance management to be initiated (incl. sorting, Block Stock of parts,etc.)

•     Ensure quality by regular check of production documentation (e.g. Jidoka, Scrap) 

• Ensure quality by authority to restart the line once root cause of problem got identified and contained 

• Support capability check of manufacturing equipment during line release phase like cross section, capability report collection, hardness measurement, process quality parameter collection, etc. 

• Assist in managing deviations on a production line as per Shop Floor Deviation Management protocols

• Support in documentation and tracking of changes in production processes and quality control methods 

• Involved in execution and monitoring according to VT0311016 - Change Management 

• Participate in implementing new changes on the shop floor, ensuring adherence to quality standards 

  

  

  

Your Qualifications   

• Associates of Applied Science in Electronics, Mechatronics, or similar technical degree, or Military Training Certification 

• 1 -3  years of equi