Director, Partner Success

Director, Partner Success 

Location: Nashville, TN or Remote - USA 

Asurion is seeking a Director, Partner Success to manage and grow key partner relationships. This role is focused on delivering excellent program performance, supporting partner growth, and aligning internal teams to meet shared goals. The ideal candidate is a relationship builder and cross-functional collaborator who can drive operational execution and contribute to strategic planning. 

What You’ll Do 

• Manage partner relationships, acting as the primary day-to-day contact 

• Build trusted relationships across key partner stakeholders, including operational and mid-level leadership 

• Drive and measure performance metrics (KPIs) of the account to ensure mutual growth, customer experience, contract compliance, and profitability. 

• Support commercial discussions and lead resolution of partner issues or escalations 

• Lead regular partner check-ins and client business reviews (QBRs/MBRs) 

• Identify opportunities for performance optimization, operational improvement and cost efficiencies  

• Collaborate with Product, Ops, Tech, and Legal to execute partner initiatives 

• Translate partner feedback into internal insights 

• Drive clarity and execution through structured plans and measurable results 

What You’ll Bring 

• Bachelor’s degree required; Master’s degree or equivalent advanced education preferred. 

• Over 7 years of progressive experience in BPO or call center operations, client success, or partner management roles. 

• Background in service- or product-focused organizations, with a deep understanding of customer experience and service delivery. 

• Exceptional communication, leadership, and project management skills with the ability to collaborate across functions and geographies. 

• Skilled in data-driven decision-making, using performance metrics and analytics to identify trends, optimize processes, and improve outcomes. 

• Willingness to travel up to 20%