Technical Support Specialist | IT

Join Our Team as a Technical Support Specialist (IT)

 Behavior Frontiers, LLC is a leading agency providing applied behavior analysis (ABA) treatment to help children with autism and other special needs reach their full potential. We are seeking an energetic and career-minded individual to join our fast-paced team in El Segundo, CA.

Position: Technical Support Specialist (IT)

Type: Full Time (Monday – Friday, 40 hours/week) 

Location: El Segundo, CA Rate: $25-$30 per hour (DOE)

 Responsibilities:

• Serve as Service Desk support for all service requests/tickets.
• Provide end-user technical support, including troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony.
• Coordinate preparation and installation of new computing equipment and upgrade/repair existing equipment.
• Deliver excellent customer service through effective communication and logical troubleshooting.
• Document steps taken to resolve issues and fulfill requests in incident diary entries, knowledge base, and wiki articles.
• Install and configure computer hardware, operating systems, and applications.
• Manage and maintain IT inventory, including hardware, software, phones, cell phones, and printers.
• Collaborate with employees, consultants, and vendors to maintain standards and functionality.
• Assist with IT projects/tasks as assigned by the IT Manager.

Requirements

Requirements:

• Associate degree or higher in a related area (network management, help desk support).
• Knowledgeable in MS Windows OS, MS productivity software, CPU/Networking hardware, TCP/IP network protocols, LAN/WAN configuration, iOS, and Android.
• Critical thinker and problem-solver with strong organizational skills.
• Excellent time management skills and ability to prioritize tasks.
• Self-starter, energetic, and meticulous attention to detail.

Benefits

Benefits for All Employees:

• Competitive pay
• Opportunities for career advancement
• Performance and promotion raises
• Paid sick leave
• 401K Plan with company match after 6 months
• Employee Assistance Program

Additional Benefits for Full-time Employees:

• Medical, Dental, and Vision insurance
• Paid Personal Time Off and Sick Leave
• Paid Holidays

Why Behavior Frontiers?

Join a growing company dedicated to making a difference in the lives of individuals with autism and other special needs.  Apply now to be a part of our team as a Technical Support Specialist (IT)!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.