Critical Environment Technician Manager – Regional Operations Center

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager, Regional Operations Center (ROC). 

As a Critical Environment Technician Manager ROC, you will be the strategic leader in our Regional Operations Center, overseeing the critical environment technicians and ensuring the highest standards of operational excellence. Your role will be pivotal in driving the performance and reliability of our data centers, fostering a culture of continuous improvement and innovation. This opportunity will allow you to navigate complex operational challenges with a focus on abnormal operations and resolution, develop strategic leadership skills, guiding a team of professionals in a high-stakes environment, and enhance your technical knowledge of data center critical infrastructure and cloud services, staying ahead in a rapidly evolving field. 

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Critical Environment Technician Manager ROC, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. 

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.  

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know everyone’s capabilities and aspirations; Invest in the growth of others.

Operations Management

• Enhances, develops new, or follows pre-existing emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs).
• Leads quarterly incident drills.
• Reviews shift handover from outgoing team and approves shift handover for oncoming team.
• Acts as a mentor for the team and identifies candidates for succession planning.

Equipment and Systems Monitoring

• Serves as a subject matter expert and escalation point of contact and can work on advanced tasks independently.
• Oversee the day-to-day workload and always maintains minimum operating headcount, escalating deviations as they arise.
• Ensures team training is scheduled and completed on time.
• Monitors critical environment equipment via HMI and utilizes telemetry, control systems, and other platforms to monitor site status, analyse past and current events, as well as other processes, and can identify all alarms. Escalates per applicable policies and standards.
• Performs alarm interpretation and can assess customer impact across the region through data collection within SLA timeframes.
• Liaise globally with local operations to communicate and escalate equipment failure as well as to review ongoing high-impact maintenance.
• Utilizes software applications to create tickets for unplanned events threatening customer