If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Food Serivce Account Manger with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires for this position typically start between $21.04 and $26.30 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

• Join Pioneer and be part of a team that values and invests in you.

What you'll do

The Food Service Account Manager serves a dual role in that they are responsible for obtaining new food service accounts for Pioneer Human Services Central Food Services (CFS), maintaining relationships with existing customers and fulfilling and completing deliveries.  They are responsible for representing CFS in a positive manner while ensuring that CFS customers are receiving the highest level of customer service.

Primary duties and responsibilities are but not limited to:

• Ensures a high level of customer service and satisfaction with all customers in assigned region and resolves customer issues

•          Maintain contacts at each facility within assigned region by contacting them bi-monthly for regular “check – ins”.

•          Communicate regularly with customers informing them of changes to scheduled deliveries or product substitutions.

•          While on the clock, always have your phone charged and working to ensure continued line of communication with the kitchen staff.

•          Ensure that all product is delivered daily according to the menu.  Accommodate all customer requests and fill missing items daily.

•          Make sure that food pars are met at all times and communicate daily with the kitchen staff

•          Consult with new customers regarding kitchen needs, storage capacity, billing and other needs for offering services.

•          After accounts are established, meet with new customers to orient them to the needs of food service including: consulting regarding proper kitchen