Fleet Service Coordinator II

Cox Fleet keeps your fleet moving!  

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. 

 Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. 

 Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company. 

 Duties & Responsibilities: 

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician 

• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact 

• Providing excellent customer service for all internal and external customer calls 

• Be professional and establish positive customer rapport 

• Obtain customers approval for all repairs and services to be performed 

• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business 

• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience 

• Encourage customers to schedule repairs and maintenance in advance,