Regional Technical Representative

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Customer Regional Manager 

Location: Germantown, Maryland/ Remote / East, West, Europe 

How would you like to work with a company that is revolutionizing the business and digital transformation of the Retail Industry?   

Customer Regional Manager

We are seeking a dynamic and experienced Regional Manager to oversee major escalations from the Store Management teams. This role requires strong leadership, problem-solving skills, and the ability to work effectively under pressure. The ideal candidate will act as the first line of escalation, identifying key personnel in each store and ensuring smooth communication and resolution of critical issues. 

Position Summary & Key Areas of Responsibility 

We are seeking a dynamic and experienced Regional Manager to oversee major escalations from the Store Management team. This role requires strong leadership, problem-solving skills, and the ability to work effectively under pressure. The ideal candidate will act as the first line of escalation, identifying key personnel in each store and ensuring smooth communication and resolution of critical issues. 

Key Responsibilities: 

Serve as the primary escalation point for major store-level issues, ensuring timely and effective resolution. 

Identify and build relationships with key personnel in each store to facilitate efficient problem-solving. 

Maintain a structured approach to managing escalations, tracking issues, and implementing long-term solutions. 

Work under high-pressure situations while maintaining a professional and solution-oriented mindset. 

Collaborate with store management and corporate teams to enhance operational efficiency. 

Provide guidance and support in resolving software, technical, and operational challenges. 

Foster strong interpersonal relationships across teams to ensure smooth coordination and issue resolution. 

Leverage retail experience to anticipate potential challenges and proactively