Client Success Manager

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About the Role:

IPSY is seeking a Client Success Manager to lead the execution and ongoing management of client programs across the IPSY Media Network. This role sits at the center of the client experience and is responsible for translating client objectives into coordinated, cross-functional execution across media, marketing and events teams.

The Client Success Manager serves as the primary client owner and internal orchestrator — aligning stakeholders, building workflows, managing timelines, and ensuring programs are delivered seamlessly and at a high standard. This is a highly collaborative, execution-driven role for someone who thrives in ambiguity, can influence without authority, and enjoys building scalable processes in a growing organization.

This position reports to the GM, Head of IPSY Media Network and is hybrid-remote in New York City.

What You’ll Be Doing:

Client Ownership & Program Leadership

• Serve as the primary point of contact for assigned clients, owning the day-to-day relationship and overall program execution.
• Lead the end-to-end management of client programs, including media & creator campaigns, custom activations, events and integrated partnerships.
• Translate client goals and briefs into clear execution plans, deliverables, timelines, and success metrics.
• Drive alignment and shared accountability across internal teams to deliver against client objectives.

Cross-Functional Coordination & Execution

• Act as the central coordinator across sales, media planning, marketing, creative, events, analytics and external partners.
• Pull in the right teams at the right moments to ensure programs move forward efficiently and accurately.
• Lead internal kickoffs, status updates, and post-campaign reviews to maintain momentum and clarity.
• Anticipate risks, identify dependencies, and proactively resolve issues before they impact delivery.
• Manage client escalations with urgency, transparency and a solutions-oriented approach.

Process & Workflow Development

• Build, document, and refine workflows for client onboarding, program execution, reporting and renewals.
• Identify gaps or inefficiencies in existing processes and partner with internal teams to improve them.
• Help establish best practices and playbooks that support scalable, repeatable execution across the client portfolio.
• Contribute to the evolution of the client success function as the Retail Media Network grows.

Performance, Reporting & Insights

• Oversee campaign and program performance tra