Senior Site Reliability Engineer (Public Sector)

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

As a Site Reliability Engineer, you will join our growing team, focused on our AWS GovCloud (US) infrastructure. You will work closely with engineering, security, and infrastructure teams to ensure our government systems are highly available, scalable, and secure. You will play a crucial role in deployments, incident response, system reliability, and performance optimization, while also contributing to long-term infrastructure strategies. This role involves working on government-related projects, requiring an understanding of security and compliance frameworks including FedRAMP, NIST 800-53, and other federal standards. 

This role is foundational to our ability to run compliant, highly available systems for government-related projects. You will have a direct impact on system uptime, incident response readiness, infrastructure security posture, and our long-term strategy for operating in regulated environments. 

What You’ll Own & Drive

Site Reliability & Incident Response: 

• Apply Site Reliability Engineering principles to ensure high availability, performance, and operational resilience of GovCloud systems. 

• Participate in on-call rotations, responding to production incidents through monitoring, alerting, and defined escalation processes. 

• Lead incident mitigation, root-cause analysis, and postmortems to continuously improve system reliability. 

 AWS GovCloud Infrastructure: 

• Manage and maintain AWS GovCloud infrastructure, including EKS clusters, DocumentDB, RDS PostgreSQL, Kafka, OpenSearch, and S3. 

• Plan and execute infrastructure and application-level configuration changes following government change control procedures. 

• Support secure and compliant production environments with a strong focus on stability and operational excellence. 

Kubernetes & Deployment Operations: 

• Manage Kubernetes workloads using Amazon EKS, Helm charts, and ArgoCD in production environments. 

• Implement and maintain GitOps-based deployment workflows with appropriate security controls. 

• Ensure Kubernetes resources and deployments follow compliance and security best practices. 

Security & Compliance Enablement: 

• Partner with Engineering and Security teams to implement and enforce secure system design and operational controls. 

• Support the onboarding and integration of security tools and technologies that meet GovCloud and federal compliance requirements. <