MEDICAL ASSISTANT

POSITION SUMMARY:

Works under the direction of a medical doctor, nurse practitioner, physician assistant, or registered nurse. Performs patient care activities within the objectives, standards, and policies of the department and within the parameters of his or her preparation.  Collaborates with the members of the nursing and medical staff and other center departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepares patients for provider encounter including auditing patients’ charts per ANHC health maintenance standards and per policies.  Takes vital signs as indicated, records chief complaint, and prepares appropriate instruments for examination/procedure.
• Performs delegated tasks such as ear lavage, tympanogram, administration of medications, EKG, vision and hearing screening, dressing changes and all point of care testing, scheduling according to advanced access.
• Assists providers with procedures and sets up for sterile procedures, such as minor surgical procedures, IUD insertions, orthopedic casting/splinting, pelvic exams, sigmoidoscopy, biopsy and colposcopy.
• Facilitates patient follow-up to help maintain compliance with ANHC health care standards.  Schedules referral appointments and responds to patient messages.
• Records information concisely, accurately, and completely.
• Identifies and utilizes appropriate channels of communication.

SUPPORTING DUTIES AND RESPONSIBILITIES:

• Support duties such as assisting other members of the nursing staff, stocking and cleaning exam rooms, cleaning, wrapping and autoclaving instruments, and filing records.

KNOWLEDGE, SKILLS AND ABILITIES:

ANHC’s Mission, Vision and Values:  Actively supports ANHC’s mission, vision and values. Includes using individual skills to add value to the mission: To be a trusted partner in every person’s wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; and vision: Accessible care for a healthy Anchorage. Aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT and gives priority to organizational mission, vision and values when making decisions.

Accountability:  Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.

Adapting to Change:  Accepts and adapts to change in a professionally appropriate and thoughtful manner.  Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).                     

Communicating Effectively:  Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Decision Making/Judgment:  Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High Quality Work:  Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.

Demons