Senior Director of Project Management and IT Support

Company Description

Are you a high-performer who wants to contribute to a mission-driven and values-based organization? If you are motivated by doing impactful work and making a difference in people’s lives, then the Indiana University Foundation (IUF) is the place for you. At the IUF, we believe in making the dream of higher education attainable, providing support for life-changing research, and preparing the next generation of leaders.

As a trailblazer among our peers, we provide fundraising leadership and endowment stewardship to support needs and initiatives across all of Indiana University’s campuses. As part of our team, you will help make IU donor’s dreams last forever.

At the IUF we work hard, celebrate achievements, and foster an environment where everyone’s contributions matter. We are nimble and innovative, and we want you to bring your ideas and energy to join forces with some of the best talent in our industry.

In addition to being part of a meaningful mission as an IUF employee, you’ll find there are many ways to connect and collaborate. Our diversity, equity, and inclusion initiatives ensure that our colleagues are celebrated for who they are and have a voice. Our FUNdation (see what we did there?) Committee helps us connect and unwind with food truck lunches, holiday gatherings, costume contests, free snacks, IU spirit-wear Fridays, and spontaneous gestures that surprise and delight. Our Wellness Committee ensures that the health and well-being of our employees is top of mind, offering yoga, a lunchtime walking group, meditation breaks, the Headspace app, and topical workshops. We encourage community leadership and service and make space for our staff to pursue their passions. Our total rewards philosophy ensures that we support employees financially, emotionally, and in their career growth. If the IUF sounds like a fit for you, we invite you to join us today.

Job Description

The IU Foundation (IUF), in partnership with the IU Alumni Association (IUAA), is seeking a collaborative, innovative, and tech-curious project manager to serve as Senior Director of Project Management and IT Support. Reporting to the VP, Advancement Project Management, Support, and Technology, the Senior Director leads and provides oversight for enterprise project management, business process analysis, business process improvement, advancement school/unit advising coordination and prioritization, customer support, and IT training for IUF and IUAA to help maximize fundraising and alumni engagement programs.

The Senior Director manages a team of project managers, technical help desk staff, IT training staff, and support staff by ensuring successful planning, integration, impasse resolution, and measurement of operations to benefit IUF, IUAA, and ultimately system-wide fundraising and alumni programs.

The ideal leader for this position has experience with agile project management, is highly collaborative, and is a great coach and mentor. The Senior Manager will be responsible for reporting project metrics and making key decisions on project prioritization.

You need not be a tech expert or IT trainer for this role, but rather a great people leader with project management and IT support experience ready to help with escalations, prioritization, and process improvement to help the organizations be as efficient and effective as possible. The right candidate for this position also has strong budget forecasting abilities with a strategic mindset toward anticipating and planning for future organizational needs. Apply today!

This role is hybrid-eligible and supervises a hybrid team.

Qualifications

Minimum & Preferred Qualifications

• Bachelor’s degree required
• Minimum 7 years in management with a preference for individuals with strong project management, business operations, and technology experience
• Project Management Professional (PMP) or minimum Lean Six Sigma Green Belt certification preferred
• PMO management experience preferred
• Experience with Agile and/or hybrid project management techniques preferred

Knowledge, Skills & Abilities

• Experience with large-scale project management and task prioritization
• Strong supervisory experience with an emphasis on mentoring and coaching in a hybrid environment
• Awareness of industry trends in project management, and performance measurement
• Demonstrable written and verbal communication skills with emphasis on negotiation, conflict resolution, and change management
• Demonstrated success in building an environment of trust, collaboration, and open honest communication with internal and external stakeholders
• Attention to detail and quality
• Strong organizational skills including experience with matrix/collaborative management
• Strong follow-