Sr Site Reliability Eng

Senior SRE

Location Requirements: This role is Hybrid to one of our offices: Austin, Naperville or Wayne. 

Overview:

We are looking for an outgoing and dynamic Site Reliability Engineer to manage the successful operation and support of Frontline application environments. This position is responsible for overseeing Frontline application policies and procedures to ensure the integrity and availability of Frontline applications. The Site Reliability Engineer is responsible for working with the product development teams and DevOps teams, focusing on the consideration for web and applications regarding deployment, performance and availability for all Frontline applications being developed. 

Responsibilities:

• Ensure 24x7 availability of Frontline production application systems
• Drive focused initiatives that improve operational efficiency and scalability of the platform and applications
• Drive standardization efforts across multiple disciplines and services in conjunction with embedded SREs throughout the organization
• Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services Understand modern software security and secure software systems with cloud-based infrastructure
• Provide full-stack diagnostics and determine root cause of internal problems
• Analyze operational performance which support delivering improvements to critical related system metrics & KPIs
• Examine all areas of infrastructure and applications for improvement and suggest changes, rather than wait for direction
• Safeguard application information against accidental or unauthorized damage, modification, or disclosure
• Build and maintain redundant systems and procedures for high availability and disaster recovery
• Develop integrated workflows for our support teams
• Own the customer experience – think and act in ways that put our customers first, provide them a great digital experience, and make them promoters of our products and services
• Respond to and help troubleshoot incidents
• Participate in a 24x7 on-call rotation

Key Skills and Competencies Needed

• 3+ years of extensive experience with Infrastructure as a Code (IaaC) and Desired State Configuration (DSC) tools such as Terraform and Chef
• 3+ years of experience packaging, deploying and managing containerized workloads running in common PaaS solutions (i.e. Docker, Kubernetes)
• 3+ years expertise in managing AWS infrastructure at scale including expertise in the following services: EC2, S3, Elastic Load Balancing, Lambda, Route 53, ECS, SQS, CloudWatch
• Prior experience working in a DevOps or SRE environment
• Highly experienced with automation and scripting using languages such as: PowerShell, Ruby, Go, Python, Bash
• Large-scale monitoring and reporting experience using ELK stack, Dynatrace and/or New Relic (or other APM)
• Experience with IIS management, troubleshooting, and performance monitoring
• Experience managing web farms in a high-traffic SaaS environment
• Strong analytical and problem-solving skills including robust troubleshooting skills with a focus on preventative and proactive actions
• Extensive experience with .NET applications architecture components (caching, content delivery, high availability, load balancing, etc.)
• Understanding of the Software/Application Development Life Cycle process and experience with implementing and maintaining CI/CD technologies including: TeamCity, Octopus Deploy, GitHub, Jenkins, Codefresh, etc.
• Knowledge of or experience with most of the following technologies:
• Active Directory, SSL, FTP, Big-IP F5, T-SQL, MongoDB, MySQL, SQL Server, Nagios, Git, TeamCity, Octopus Deploy, Codefresh, Chef, Salt, Docker, Kubernetes, Kafka, Azure, Linux Server Administration, Bash, Apache

Minimum Qualifications

• B.S. in a technical discipline or equivalent experience
• At least 8+ years of experience performing system and custom application engineering functions and supporting custom web applications in a 24x7 production environment

Personal Attributes

• Demonstrated experience as a leader and mentor to teammates and co-workers across the organization and take a team-first approach to project and support initiatives
• Be an enthusiastic learner, user, and advocate of our technologies
• Has desire to win as a team – make big things happen by working together and being open and willing to try new ideas

• Strong interpersonal and communications