Branch Coordinator

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

We are looking for a Branch Coordinator to join our Rexel team located in Tampa, FL!

Summary:
The Branch Coordinator is responsible for supporting the branch in all back-office functions to include stock and direct PVR’s, processing vendor returns, customer credits, as well as other operational functions. May fill in for other branch and warehouse roles.

What You'll Do:

• Provide support to the Branch Manager by performing daily tasks related to back-office operations
• Ensure a positive customer experience that meets or exceeds expectations and is consistent with the company's quality standards
• Process customer payments and resolve discrepancies, invoices, credit rebills, and Getpaid disputes
• May be involved in direct or project billing POV. May be responsible for large customer portal billing and customer returns/credits and adjustments
• Ensure compliance with company policies and procedures including but not limited to compliance in facilities maintenance, safety and ensures maintenance of branch fleet
• Assist with branch expenses. Responsible for ordering and monitoring office and janitorial supplies and other items needed for special customer events
• Ensure that expenses are coded properly and submitted for payment in a timely manner
• Assist with preparing for annual physical inventory, bin location maintenance and cycle counts, as needed
• Prepare and deliver bank deposits to the proper institutions and is responsible for the branch cash box
• May be responsible for manufacturer order entry and returns to vendors/manufacturers and resolves discrepancies for supplier invoices
• Work on special projects, analysis, or reports as requested by the Branch Manager
• Assist with other warehouse or branch duties as needed
• Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need

• 2+ years of customer service, sales, or electrical distribution experience preferred
• High School or GED - Required

Knowledge, Skills & Abilities

• Strong communicate skills; ability to communicate on all levels within internal and external groups
• Strong written and verbal communication skills
• Good team player
• Strong organizational skills
• Ability to work efficiently and meet tight deadlines
• Ability to perform various tasks on computers, including the use of Excel, Outlook, and Word is required
• Great attitude

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%

Weight and Force Demands:

• Up to 10 pounds - Con