Solutions Architect-Configuration Services-2

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Inside Solution Architect-Configuration Services focuses on supporting Account Managers by assisting them with the sale of services related to Configuration Center solutions. The Inside Solution Architect-Configuration Services builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them. The Inside Solution Architect-Configuration Services develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business.

What you will do:

• Technology Leadership: Designs Configuration Center solutions for primary technology products and services.

• Educates Account Managers by conducting short training classes on Configuration Services.

• Explains features, benefits, and technical specifications of Configuration Services products and solutions.

• Explains conceptually how Configuration Services are configured and implemented for customers.

• Research new technologies, including hardware and software capabilities, create process documents, maintain web forms & documentation and develop streamlined process improvements.

• Contributes to the team’s knowledge base and readily shares knowledge with other Inside Solution Architects and Account Managers regarding Configuration Services.

• Communicate directly with CDW sales and train Account Managers on Configuration Services.

• Manage Configuration Services’ customer-facing documentation and activities.

• Assist with the development and maintenance of Configuration Services marketing material.

• Follows up and responds to questions regarding registrations and closed deals, and escalation needs.

• Provide exceptional sales support for customer projects, troubleshoot network software and hardware issues, update image servers and document issues & resolutions.

• Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold.

• Produces quotes and BOMs.

• Creates quotes for high priority RFPs and/or assists with RFP content.

• Produces sales forecast reports.

• Reviews quotes and orders for accuracy.

• Act as a consulting resource for CDW sales, customers and the CDW technical staff regarding Configuration Service solutions.

• Discusses solutions at a conceptual level with customers and potential customers.

• Explains the solutions features and benefits.

• Explores additional sales opportunities through new service maintenance contracts and renewals.

• Advises Account Managers on service pricing.

• Coordinates and collaborates with Partners and Account Managers to map accounts to opportunities and achieve sales goals.

What we expect of you:

• Associate’s degree or two years of relevant work experience

• 2 years of pre-sales experience

• Proficient in Microsoft office applications

• Proven success and experience selling technologies solutions and services

• Knowledge and proven success of engaging and working with sales teams

• Ability to execute on territory goals and metrics

• Applicant should demonstrate solid attention to detail and a penchant for accuracy

• Ability to adapt and change to the business needs of the practice and team coverage model

• Strong interpersonal and presentation skills, including consulting skills

• Ability to communicate both orally and written effectively using a variety of styles and techniques appropriate to the audience

• Strong passion for learning and teaching others

• Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations both inside and outside of the immediate work area

• Strong organizational skills with a proven track record of meeting deadlines and the ability to adapt to the changing needs of the business

• Ability to think creatively