Associate Director, Process Compliance & Systems

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

We are looking for a dynamic leader to join us as the Associate Director of Process Compliance & Systems, specializing in US Pharmaceutical contract operations. In this pivotal role, you will lead a newly established and growing team, reporting to Director, Revenue Optimization & Process Compliance and supporting a broader Revenue Optimization & Contract Compliance (ROCC) organization which handles contract operations (rebates, chargebacks, membership, etc.), government pricing, dispute resolution, and product return management. Your mission will be to enhance ROCC compliance and operational efficiency by centralizing all cross-functional contracting responsibilities, related to systems, data, and business process optimization support within a Center of Excellence (CoE). Your team will focus on stewardship of the master data required for contract operations, business ownership of the revenue management system (Model N Flex), business process optimization, operational metrics, compliance audits & controls, continuous improvement, and cross-functional special projects.

How you’ll spend your day

Key Responsibilities:
•    System Liaison: Serve as the business owner of the revenue management system (Model N Flex) used for contract administration activities (rebates, chargebacks, membership, etc.). Collaborate with IT and internal contracting teams to address system deficiencies, optimize business processes, and maintain the system roadmap. Lead project management efforts for system enhancements and upgrades.
•    Project Management: Lead cross-functional teams in optimization projects and / or system / solution implementation efforts 
•    Data Stewardship: Oversee master data (customer, product, sales, etc.) used for contract adjudication. Ensure data contracting needs (attributes, maintenance approach, refresh frequency, accuracy, etc.) are met across all contracted customer segments.
•    SOX Compliance: Act as the SOX liaison, working with the internal SOX team to ensure compliance with SOX controls across all ROCC business processes. Coordinate SOX audits and ensure operational compliance with audit findings.
•    Metrics: Develop and track department metrics, publishing quarterly dashboards. Ensure consistent capturing of operational effectiveness KPIs across all ROCC business functions.
•    Continuous Improvement: Seek opportunities for improvement in contract adjudication processes, leveraging analytics and automation to drive efficiencies and reduce revenue leakage. Promote a continuous improvement mindset across the organization.
•    Policies and Procedures: Oversee policies and procedures (SOPs and work instructions) across all ROCC functions to ensure a consistent approach and process compliance.
•    Special Projects: Lead cross-functional special projects focused on optimizing contract operations, minimizing revenue leakage, and ensuring compliant operations. Utilizing Gen AI technology to automate contract operations. Is an example of the special project.
•    Stakeholder Collaboration: Collaborate closely with key stakeholders, including finance, legal, account teams, contract development, brand pricing & marketing, and others.
•    Vendor Management: Manage vendor relationships, including working with vendors such as Model N, IQVIA, MMIT and others.
 

Your experience and qualifications

•    Bachelor’s degree required; Master’s/MBA preferred.
•    5-7 years of experience in contract operations within the biopharma industry, including at least 2 years in leadership roles.
•    Experience with Model N / Revitas functionality and leading business aspects of large system implementations (requirements, design, testing, business readiness, cutover, hypercare, etc.).
•    Strong understanding of contracting data and its attributes (customers, products, sales, etc.), as well as key KPIs for the contract operations teams.
•    Familiarity with the pharmaceutical competitive landscape (both brand and generic), key industry and customer trends, and relevant government legislation (340B, IRA, etc.).
•    Familiarity with various