Process Automation & Excellence Manager III (PreSales Vertical)

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As the Process Automation & Excellence Manager III (PreSales Vertical), you will report to the Sr. Manager, Process Automation & Excellence and work closely with GTM (go-to-market) Leadership across Sales Development, Marketing, and various Operations and Systems functions to drive process alignment and increase business efficiencies. You’ll recommend, build consensus, scope, and run cross-functional programs and processes that directly impact our operational efficiency and top-line growth of all revenue lines. As part of the Revenue Operations group, you’ll also work alongside team members who are smart and driven, passionate about their work, and thoughtful and caring in their interactions with colleagues and customers.

This is a hybrid role, working a minimum of three days per week from our office in Waltham, MA.

What You Will Do:

• Become a trusted advisor and partner with Sales Development & Marketing business stakeholders to help brainstorm, draft, implement, improve, and maintain our top-of-funnel processes. 
• Collaborate with the broader Business Technologies team to outline and clearly articulate the why and how behind projects/ programs and the required system changes behind them while communicating and rationalizing competing priorities against available resources to focus the business and team on the highest impact items and/or lowest lift initiatives. 
• Work with the Go-to-Market Operations, Sales Operations, Enablement, Product Marketing, New Business Sales, Sales Development, Account Management, HR, Commissions, Demand Planning, and Finance teams to execute revenue-driving programs and transformational changes, while ensuring alignment and successful implementation of these projects/programs.
• Improve and implement best practices across the organization in relation to Sales Development, Marketing, and Sales.  Develop and maintain thoughtful KPIs & scorecards to measure process effectiveness and success of improvement initiatives. Drive continuous improvement of Lead and Demo routing systems, attribution models, and sales processes while constantly gathering insight into the overall demo balancing and lead routing processes effectiveness and outcomes by leveraging internal and industry best practices.

What You Bring:

• 3+ years of experience in Sales, Revenue, or Business Operations at a SaaS-based company
• BA/BS degree in a finance or business-oriented field or equivalent practical experience
• Deep experience leveraging a variety of business systems to solve complex problems that drive business outcomes
• Ability to work through ambiguity, manage up, and build consensus across a variety of teams and stakeholders
• Strong organizational skills with the ability to execute proactively instead of reactively and lead a project from conception to completion
• Strong attention to detail and numbers
• Excellent communication skills and ability to meet deadlines in a fast-paced environment
• Ability to work with and clearly communicate and document complex business processes to executive leadership

Bonus Points: 

• High level of familiarity with B2B SaaS business industry best practices
• Strong understanding of the sales funnel from MQL to close won revenue
• Experience supporting common tools such as Salesforce, Distribution Engine, Chilipiper, Outreach, and Frontspin
• Familiarity with relational databases, data hierarchies and working with structured data inside of CRM and outside of CRM (Excel/ Tableau)
• Experience with a highly varied and distributed tool stack across the entire customer journey
• Ability to work directly with senior leadership to get clarity on a path forward and manage expectations
• Experience managing at least 3 business transformation projects at a time
• Familiarity with B2B SaaS business industry best practices, common tools, and hands-on experience administering or building with these tools to solve common business problems

#LI-AP1 #LI-Hybrid

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic