Retail Sales Associate + Home Delivery

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
 
If you’re interested in joining our mission, click the below links to join our team today!

 

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Join our team at Cresco Labs as a Wellness Advisor + Home Delivery Agent. Your responsibilities will be to assist patients in selecting the proper medical cannabis products for their needs and are the go-to product expert on duty at the store and in the field. This role engages in one-on-one conversations with patients from the time they walk into the store until they check out as well as from time to time when making cannabis deliveries. Compliance with applicable rules and regulations as implemented by the state and the company will be required. 

The ideal Wellness Advisor – Home Delivery Agent should be friendly and positive, much like the barista who provides you your favorite coffee. Wellness Advisor + Home Delivery Agents need to be knowledgeable, our products as well as approachable and have a friendly demeanor. 

CORE JOB DUTIES 

Wellness Advisor 

• Educate medical patients on different cannabis products and how cannabis impacts the human body in different ways to best assist patients in product selection 
• Provide excellent customer service and satisfaction despite stressful events / conditions 
• Accurate use of the Point of Sale (POS) system; data entry of patient profiles in both the POS system and proper dispensation in the state's electronic verification system 
• Correct payment handling including cash, Canpay and debit 
• Verification of proper documentation and ID for patients 
• Follow Company policies and Florida Rules and Regulations for the accurate handling, storage sale and dispensation of products 
• Maintenance of hard copy files (when required) 
• Ensure security measures and safety compliance for the store 
• Maintain an organized and clean store 
• Use various software platforms and devices to support operations 
• Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints 

Delivery Responsibilities 

• Verify proper documentation and identification for patients 
• Successfully handle and deliver packages 
• Verify accuracy of orders before going out for delivery 
• Follow Company policies and Florida Rules and Regulations for a