Senior Technical Program Manager

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the department

Cloudflare’s IT/Enterprise Engineering, Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering, enabling Cloudflare internal teams to operate at their most efficient level. The team establishes end-to-end governance principles and frameworks, leads business partnering, and drives program planning, execution, and demand capacity management.

What you'll do

We are looking for a highly skilled and self-motivated Technical Program Manager, IT/Enterprise Engineering with excellent communication skills who thrives on solving challenges to join our team. Your main role will be to work with the team to plan and manage programs to successful completion. Our large programs span over multiple quarters involving IT, various Business Verticals and Technical Operations teams. 

You bring a passion for matching up business needs with building technically innovative solutions, and excel at shifting between the two—understanding how big-picture goals inform technical details, and vice-versa. You are able to implement and drive processes and persistently make progress.  The ideal candidate is flexible and comfortable in playing multiple roles (diplomat, moderator, negotiator, reporter, coach, etc.), leading initiatives, and is able to adapt to changing situations. Combined with technical expertise, you have the ability to build trust and strong partnership with counterparts in Engineering, Development, Operations, and Business teams.

Responsibilities:

• Build  bridges across Cloudflare to ensure programs/ projects are effectively planned, developed, integrated and deployed with quality and on time delivery into our production systems.
• Be  the glue that binds a highly cohesive cross functional core team in the planning and execution of tasks required to ensure success of the multitude of projects comprising  a program.
• Gather business requirements and assist with translating requirements into future state design options, while deftly incorporating sound architecture and design principles into the final solution.
• Build clear and transparent communication channels to align business stakeholders, IT, and third-party vendors to ensure relevant audiences receive appropriate updates on programs and projects.
• Work with stakeholders in controlling program scope  and executing to committed schedules, as well as maintaining and reporting out program deliverables across  multiple teams and business units.
• Establish and maintain relationships with vendors, ensuring adherence to best practices and accountability throughout the program lifecycle.
• Maintain clear line-of-site on the critical path timeline; managing risks, and facilitating resolution of blockers to ensure project success.
• Collaborate with Business PMs on internal processes, tools and workflows across multiple teams and functions across Cloudflare, in support of IT governance and project management methodologies, processes and procedures.

Examples of desirable skills, knowledge and experience

• Minimum 5 years experience in program and project management
• Minimum 3 years proven experience in leading highly complex, enterprise-wide initiatives
• Proficient in technical solutions that service Finance and Accounts Payable business capabilities
• A strong engineering or development background to facilitate architecture and integration discussion 
• Track r