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Customer Service Representative
Thrive Pet HealthcareCollinsville, United Statesfull_timeVerifiedPosted 13 Aug 2024
About the role
Horseshoe Lake Animal Hospital -- Customer Service Representative Collinsville, ILPart-time-~25 hours/week, Saturday availability required Why work at Horseshoe Lake Animal Hospital?
Our Veterinary Customer Service Representatives are responsible for a variety of tasks related to customer service and patient care within the veterinary practice including, but not limited to:
- We focus on our people. We only go as far as they will take us.
- We are a large practice with the opportunity to learn from 7 doctors!
- We have a family atmosphere which is important to us and our continue culture.
- We focus on continual investment in improving our facilities and offerings.
- Someone who is a motivated team player.
- Someone who can communicate effectively and professionally with our doctors, customers, and other staff members.
- Someone who has a desire and passion to learn every day.
- Someone who has compassion for both the animal patients and the pet owners.
Our Veterinary Customer Service Representatives are responsible for a variety of tasks related to customer service and patient care within the veterinary practice including, but not limited to:
- Creating and presenting financial options and estimates
- Accurately entering service charges into client processing database
- Extensive client interaction
- Answering the phone
- Differentiating between routine and emergency cases
- Scheduling appointments
- Greeting clients and admitting patients
- Checking out clients, processing payments and managing financial information
- Communicating information between clients and team members
- Remaining calm and collected in the face of emergency situations
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