Supervisor Aircraft Appearance Field Services - DMX

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Supervisor Aircraft Appearance Field Services plays a key role in ensuring Southwest Airlines’ aircraft meet the highest standards of Safety, security, and presentation. This Leader oversees Aircraft Security and Appearance Service Providers, ensuring compliance with Company policies and Department of Homeland Security (DHS) procedures. Through close collaboration with Teams across Security, Supply Chain Management, Inflight, Ground Operations, and other operational groups, this Supervisor drives service improvements, process audits, and policy updates that enhance both operational efficiency and the Customer Experience. By evaluating vendor performance through KPIs, onsite visits, and service level agreements, this role helps maintain the quality and consistency that reflect Southwest’s commitment to excellence on every flight.  

 

Additional details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, Texas Maintenance (DMX) facility during business hours.    

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.  

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Conduct audits to ensure Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentations
• Assists Regional teams in training, performing, ordering supplies and implementing Homeland Security guidance on Security Program task , Aircraft Appearance Program tasks, and processes
• Responsible for maintaining regional training of all employees in operational functions and regulatory requirements
• Ensures workplace safety and that all regulatory requirements are met
• Ensures Regional SSID and security search requirements are met
• Provide vendors with feedback on their performance, to include addressing service failures, request corrective actions, while maintaining healthy vendor relationships
• Assists in developing reports to track and measure vendor performance
• Audit vendor invoices and address discrepancies
• Responsible for monitoring and maintaining regional metrics/KPI’s and developing strategies for improvement
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

• Ability to communicate in a flexible and effective manner, both orally and written and have the ability to speak in a group situation with varying levels of audience
• Intermediate problem solving skills and ability to adapt to changing requirements
• Exhibits the ability to be an attentive, active listener, capable of identifying unstated needs, verifying messages, and clarifying expectations to help others reach agreement
• Ability to work with leadership in developing and delivering effective PowerPoin