Customer Support Specialist Tier 1 (PRIME LINE)

JOIN US AND CREATE YOUR VISION

ABOUT US 

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation. 

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes.  We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

ABOUT THE ROLE

We are seeking energetic, reliable, and fun professionals to join our team as a Customer Support Specialist. The successful Customer Support Specialist will be responsible for working closely with our customers to provide product and service information and resolve product and service problems in a fast-paced working environment to maintain customer satisfaction.

NOTE: This position is part of our PRIME division, operating under the S&S Activewear parent company. PRIME plays a key role in delivering specialized solutions while aligning with the broader mission and values of S&S Activewear.

COMPENSATION AND SCHEDULE

Hourly (based on experience)

Monday - Friday, Full-Time, Non-Exempt

Remote Opportunity

WHAT YOU WILL DO 

• Show up on time every day, ready to work with a positive attitude 
• Ability to work in a fast-paced goal-oriented department
• Manage daily ticket quota to resolve customer issues.
• Address internal and external matters in a timely manner while providing exceptional customer service.
• Identify customer's needs, clarify information, research issues, and provide solutions.
• Responsible for accurate order entry of replacement orders, credits, RAs, and return labels.
• Responsible for all customer communication via phone and email.
• Support activities for the department as needed and requested

WHAT WE'RE LOOKING FOR

• Customer/Client Focus 
• Communication Proficiency 
• Ability to multi-task and be detailed oriented
• Initiative 
• Results Driven 
• Organizational Skills 
• Analytical  
• Strong verbal and written communication skills 
• High degree of organization and negotiation skills. 
• Excellent attendance and punctuality
• Customer Service experience preferred 
• Ability to work in a team environment 
• Must have experience with Microsoft Office –must be proficient in Word and Excel 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. 

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions. 

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and are committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national orig