Experienced BDC Customer Agent - Rivertown Subaru

Overview

 

Rivertown Subaru

CONSIDER A CAREER WITH US!

 

Rivertown Subaru is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified BDC Customer Service Agent to our team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental & Vision Insurance
• Life & Disability insurance
• 401(k) plan with company match
• Paid  Vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Answer inbound sales phone calls, gather contract information, add prospect to Elead with notes that accurately reflect the conversation. 
• Respond to leads and chats in timely and professional manner with proper grammar, spelling and punctuation. 
• Follow up on, phone inquires and past customers to drive dealership traffic. 
• Assertively pursue a dialog with each assigned prospect by phone, email and text. 
• Prospect our existing customer base to identify and cultivate sales opportunities and promote retention and brand loyalty. 
• Call through unsold showroom traffic, uncover the primary reason they chose not to buy during their visit and communicate that to management
• Build rapport with each prospect, identify customer's needs, and provide the customer with tools and information needed to make a purchase decision. 
• Actively communicate with Sales Manager to ensure each customer's needs have been met and notes are accurate and up to date. 
• Earn and maintain BDC Representative and Sales Consultant certification with Toyota
• Organizer must be up to date and all tasks completed daily 
• Maintain and outbound call average of 80 or more calls per day
• Maintain strong understanding of the dealership's vehicles, promotions, and services to provide accurate information to customers

Qualifications

• 1 year previous experience in a call center, customer service, or automotive BDC preferred
• Strong communication and active listening skills 
• Ability to multitask and manage a high volume of calls and emails
• Proficiency in CRM software (eLeads) and basic computer skills 
• Goal-oriented and motivated by performance-based incentives
• Professional, friendly, and persuasive demeanor 

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend!

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

We are an Equal Employment Opportunity Employer

 

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