Retail Store Manager

Position Overview

 

A successful Retail Store Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences.

Position Details

What You'll Do:

• Sales and Goals Achievement:
• Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals.
• Understand the impact surrounding AOV, UPT, Conversion, Margin, and Email capture and level sets employee expectations to achieve positive results. Ensures effective execution of all sales productivity initiatives.
• Direct and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
• Effectively set sales and promotions with proper signing and communication
• Understand merchandise assortment and allocation and how it links to traffic and buying trends. Communicates shifts to District Manager or Inventory team.

• Customer Service:
  • Personally demonstrate a high level of customer service and engagement and set tone and expectations for the team.
  • Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Directs team to do the same.
  • Orchestrate optimum staffing levels and floor coverage to assist and engage the customer.
  • Ensure customer profile information is accurately recorded.
  • Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.

• Human Resources/Leadership Skills:
  • Effectively recruit, hire, train, motivate, and lead employees.
  • Ensure all openings are filled on a timely basis.
  • Demonstrate professionalism, integrity, and company values when addressing employees.
  • Exhibit sound decision-making skills and performs with a minimum of supervision; is solution-based.
  • Provide clear and consistent feedback to employees on a regular basis. Coaches for performance.
  • Recognize next-level performance and develops a bench with a progression plan to support the needs of the company.
  • Ensure employee performance is accurately assessed and all Human Resource protocols and documentation are completed in a timely and efficient manner. Store and employee files are maintained according to all standards.
  • Adhere to all Company guidelines, policies, and programs and sets a positive example.
  • Identify problems and opportunities and discusses them with District Manager.

• Store Operations:
  • Control inventory and expenses.
  • Direct team in handling merchandise receipts and transfers quickly and accurately.
  • Direct team in the visual merchandising of the sales floor.
  • Understand, execute, and train all cash handling and reporting functions
  • Properly process all register functions and ensure they are correctly followed in the store.
  • Ensure store is secured; respond to any alarms as directed.
  • Ensure the safety of employees and customers. Communicate concerns to the District Manager or Human Resources.

What We're Looking For:

• High school diploma or equivalent. Associate’s or Bachelor’s degree with a focus in Business Administration and /or Merchandising preferred.
• Five years retail experience with a minimum of three years retail management experience.
• Highly organized and able to adapt in a growing and changing environment.
• Able to build teams, motivate, lead and influence others.
• Strong problem-solving skills and the ability to make good decisions. Able to persist through challenges.
• Goal-oriented and results-driven.
• Exemplifies the highest standards of integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Ability to work a flexible shift including evenings and weekends.
• Performs other duties as directed.

Environmental Factors:                                                                                           

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching and bending and twisting – below waist and above shoulders.
• Frequently required to use repetitive hand to finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs