Product Operations Specialist, Creator Marketplace - New York (Third-party Contractor)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

This role is a 6-month temporary assignment, eligible for extension up to 12 months. This role will be payrolled through a third-party staffing agency.

Creativity is the soul of advertising. The TikTok Ads Creative & Ecosystem team develops world-leading tech solutions for ads creative production, interpretation, and optimization to empower and inspire advertisers, creators, and other third parties in the ecosystem to create and deliver the most engaging creative experiences to end users. We are user-oriented and dedicated to technical excellence. We aim to drive and lead technological innovation in the ad tech and creative industry, powering products and driving value for our clients, creators, and the entire ecosystem.

The Ads Creative team is looking for a Product Operations Specialist who will provide strategic and operational support throughout the product development lifecycle, ensuring success across key products and business initiatives within the creator marketplace. You will work closely with the product management team on strategy, problem-solving, and scaling the product.

Responsibilities:
- Provide white-glove service by collaborating with algorithms to select and match suitable creators for key advertiser campaigns.
- Train algorithms with negative case examples to enhance overall accuracy and performance.
- Conduct algorithm labeling by evaluating the relevance of search results and assist in building reverse test datasets to guide optimization iterations.
- Offer troubleshooting support for client queries regarding creator joining and submission status.
- Regularly compile and report issues and product requests related to matching and troubleshooting to improve SOPs and provide a basis for product iterations.
- Influence the product strategy and roadmap by working closely with Product and Algorithm teams to ensure alignment with business goals and client needs.

Qualifications

Minimum Qualifications:
- 1-2 years of experience in a creator agency or a product role within digital advertising or creator/influencer marketing.
- Self-starter with strong project management skills. Ability to grasp core context, identify key risks, and collaborate with all parties to achieve goals in a fast-changing environment.
- Attention to detail, ensuring high standards of quality and accuracy in all aspects of deliverables.
- Strong communicator and team player. Comfortable navigating global organizational structures and aligning objectives with cross-functional teams. Thrives in a diverse work environment.
- Analytical, data-sensitive, and goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial-and-error iterations, and constantly improving.

Preferred Qualifications:
- Advanced knowledge of the creator economy, with experience working directly with talent agencies and/or creator marketplace platforms.
- Prior experience influencing product development and strategy within a tech or digital advertising company.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.

Job Information

【For Pay Transparency】Compensation Description (hourly)

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